Assistant Manager (Third Person in Charge)
The Third Person in Charge is responsible for the operations of the entire store when the Store Director and Assistant Store Director are not present. The position is one of two job classifications from which candidates for retail leadership development training are typically selected, the successful completion of which may lead to advancement into store management. The Third Person in Charge provides customer service, administers training to new employees, coordinates with others to determine hiring needs and to identify and select candidates for interviews, and assists with merchandising execution for the store. The Third Person also coordinates with the Night Crew/Grocery Department Manager in directing the day to day activities of the Grocery Department operation, including assessment of daily operational needs and training personnel. Assists in ordering, receiving storing, pricing, stocking and merchandising.
Acts as the liaison between the Store Director/Assistant Store Director on the one hand and the Night Crew/Grocery Manager to ensure smooth operations of the store.
Encourages and maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, courteous customer service. Engages in suggestive selling and other sales techniques. Handles customer relations issues.
Performs ordering, receiving, storing, pricing, stocking, and merchandising duties. Coordinates with Night Crew/Grocery Manager in planning, organizing, and directing day-to-day operations of the Grocery department and special sales/AD needs. Assists with implementing Company and Division merchandising policies and/or Store Director instructions.
Posts open positions internally and externally (via the Virtual Edge System), source and prescreen candidates through Virtual Edge, schedule interviews for the Store Director and/or Assistant Store Director with candidates, and process onboarding of new hires in Virtual Edge after the Store Director and/or Assistant Store Director makes a hiring selection.
Administers web based training to new employees and ensures all mandatory training is provided to each new hires and newly promoted employees. Ensures all new hire paperwork and policies are acknowledged by all new hires and/or promoted employees.
Coordinates with Night Crew/Grocery Department Manager in the scheduling of employees to ensure adequate coverage and service level.
Trains Head Clerks/PICs for possible promotion to Third Person in Charge
Coordinates with Assistant Store Director to prepare "things to do list" for night stockers for closing shifts; prepares "things to do list" for day stockers for day or mid shifts.
Initiates corrective action as needed in the absence of the Store Director and Assistant Store Director..
Responsible for the overall operation of the store including supervision of all employees, and the handling of customer complaints, in the absence of the Store Director or Assistant Store Director.
May perform duties of the receiving clerk in the absence of the Inventory Control Clerk.
Build and execute marketing and merchandising plans for the store working with Head Clerks, PIC's and food clerks
Ordering for displays and working with day stockers to minimize out of stocks.
Support Store Director and Assistant Store Director with execution of the strategies to improve product placement, profit, sales, store standards, and other key metrics
Support the Assistant Store Director with the overall success of the Company's Safety Culture and Safety programs in the store to provide a safe work environment for employees and shopping experience for customers
Ensure sweep logs are maintained at 100%, provide feedback to courtesy clerks on their performance in the area of sweeps.
KNOWLEDGE AND EXPERIENCE:
High School Diploma (or equivalent)
Four or more years retail experience required
Retail grocery experience preferred
Skills and Experiences:
Proficient customer service and supervisory skills.
Strong understanding of overall store operations.
Requires strong written and oral communication skills, leadership skills, and the ability to get along with others.
High degree of initiative and sense of urgency.
Available to work flexible hours (am/pm shifts).
Ability to work independently and as a part of a team.
Ability to be friendly, courteous, tactful, and maintain composure in dealing with customers and co-workers.
Requires the analytical ability to handle administrative details such as planning, reporting, meeting operational objectives, scheduling, and supervising.
Requires the ability to judge and react to business activity.
Requires knowledge of basic math and weights and measures.
TRAVEL REQUIREMENTS: None.
Ability to stand and walk for long periods of time.
Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
Ability to push and pull fully loaded hand trucks and pallet jacks
Must sit, stand or walk for extended periods of time.
May spend long periods of time at desk or computer terminal.
May use calculators, keyboards, telephone, computer and other office equipment in the course of normal workday.
Stooping, bending, twisting, and reaching may be required in completion of job duties.
Workday is fast paced; holiday, evening and weekend work may be required.