1900 Lake Woodlands Dr Suite 900, The Woodlands, TX 77380 USA
Assistant Store Manager
As Assistant Store Manager, you will support the Store Manager in maintaining Total Wine & More's brand by executing all company programs and best practices focusing on exceptional service, selection, and value. This includes developing overall store strategies and tactics to achieve sales, service, and operational performance goals. You will be responsible for executing merchandise and visual presentation standards; facilitating the efficient flow of merchandise to the sales floor; and promoting Total Wine & More products and services to our customers. You will perform Manager-on-duty functions and may serve in a team member capacity to support the merchandiser/stock associates and cashiers or assist customers on the sales floor as needed.
Drive retail sales, margin, and Winery Direct metrics
Deliver Payroll & Controllable expenses on plan
Accountable for learning and sharing Total Wine & More's full product portfolio and providing customers with recommendations that connect them to the right product(s)
Ensure customer service standards are met by all
Responsible for Inventory Control
Responsible for replenishment, following receiving and merchandising guidelines and pricing/signing strategies
Assist Store Manager with reviewing orders
Work collaboratively with vendors as needed
Oversee general operations according to company Policy & Procedure
Interview, hire, train and develop team members; provide team with timely feedback, both formal and informal
Actively participate in team member performance management
Minimum Experience, Skills and Education:
21 years of age or older
2 years retail sales, customer service, or hospitality management experience
Prior experience in leading a sales-focused team and creating a sales culture/environment
Prior experience managing overall financial performance
Effective oral and written communication skills
Ability to work a flexible schedule as business requires
Minimum High School Diploma or equivalent
Preferred Experience, Skills and Education:
4-year degree in Business Administration or related field
Retail Manager experience in a big or medium box retail store environment
Strong business agility and flexibility
Ability to handle multiple projects/tasks at a time and meet deadlines
History of willingly assisting others and acting as a team player
PHYSICAL REQUIREMENTS (with or without accommodations):
Ability to walk, bend down repeatedly, and be on feet for 10-12 hours a day
Ability to climb ladders and lift 50 lbs. overhead and repeatedly
Drug Free Workplace
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