Assistant Manager - The Grove - Shrewsbury

Tapestry, Inc. Shrewsbury , NJ 07702

Posted 5 months ago

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Selling and Service

  • Understands organizational objectives and makes decisions in partnership with the Store Manager and

Associate Manager(s) that align with Company priorities and values

  • Endorses, models and develops team to deliver Coach's Selling and Service expectations

  • Enforces sales strategies, initiatives and growth across all categories

  • Works with Store Manager and/or Associate Manager to flex store business strategies and personal selling

techniques to contribute to overall store and financial results

  • Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers

  • Sales/productivity goals: communicates goals for the team in partnership with the Store Manager and/or

Associate Manager(s), tracks store's performance at all times and achieves sales through team

  • Productivity Management: holds sales team accountable for personal productivity

  • Takes ownership and commitment for delivering results; actively aware of personal and store metrics and

achieves goals

  • Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going

productive relationships with customers

  • Develops a clienteling strategy in partnership with the Store Manager and Associate Manager(s); implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store Manager and Associate Manager(s)
  • Understands changes in local market with potential impact on business performance and supports the

execution of local sales strategies and tactics

  • Builds credibility and trust as a personal fashion advisor to both team and customers by communicating

fashion awareness and trends in the marketplace

  • Creates positive impressions with store team and customers by bringing best self to work through elevated,

sophisticated, appropriate business attire consistent with Coach's guide to style

  • Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)

  • Coaches team on how to incorporate trends into their selling experience with customers

  • Influences customer's purchase decisions by balancing patience and assertiveness

  • Sensitive to customer and team's needs and tailors approach by reading cues

  • Resolves customer problems and meets customer needs in a timely manner through solution-oriented and

forward thinking and partners with the Store Manager and/or District Manager when appropriate

  • Encourages team to build long-term relationships with customers to drive business

  • Develops both self and individual product knowledge skills and remains aware of current collections

  • Works with the Store Manager and/or Associate Manager to protect and drive the needs of the business at all times

  • Understands the positive sales impact staffing has on the business; recruits accordingly

  • Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools

  • Ensures all daily tasks are completed without negatively impacting service of Coach standards

Workplace and Environment

  • Creates enthusiasm and positivity for a shared vision and mission

  • Leads by example

  • Demonstrates confidence when leading the team and managing the store

  • Takes initiative; has a high level of ownership and accountability for results of self and others

  • Approaches challenges in direct and timely manner and partners with the Store Manager and/or Associate

Manager(s)

  • Builds trusting relationships with peers and team

  • Acts as advocate for the team and Brand

  • Is adaptable and flexible to change

  • Switches gears based on the needs of the business both seamlessly and pro-actively

  • Welcomes feedback and adapts behaviors as appropriate

  • Maintains a calm and professional demeanor at all times

  • Fosters an environment of teamwork and collaboration

  • Creates short and long-term strategies to achieve personal metrics and performance

  • Uses available resources to make informed decisions and takes appropriate partners when necessary

  • Utilizes Company tools to keep self-informed

  • Delegates and empowers others

  • Recognizes and values individual performance and communicates appropriately

  • Evaluates performance of all associates and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff in partnership with the Store Manager and Associate Manager

  • Resolves performance problems using appropriate communication, coaching and counseling techniques

  • Works with the Store Manager and Associate Manager(s) to create a talent bench strength by actively recruiting and interviewing candidates

  • Recruits, interviews, on boards and works closely with the Store Manager on strategies to retain top talent

Operations

  • Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention

  • Demonstrates strong business acumen

  • Interacts and communicates with supervisor(s) on a regular basis to keep them informed

  • Maintains interior and exterior upkeep of the building with partnership from the corporate office

  • Understands and uses all retail systems and reporting tools

  • Adheres to all retail policies and procedures including POS and Operations procedures

  • Leverages Coach's tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goals

Additional Requirements

Experience: At least 1 year of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)

Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach atwww.coach.com.

Req ID: 34011

Nearest Major Market: New Jersey

Job Segment: Merchandising, Brand Ambassador, Loss Prevention, Retail, Marketing


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
The Grove At Shrewsbury 2606 Retail Career Opportunities Shrewsbury NJ

Lucky Brand Jeans

Posted 5 days ago

VIEW JOBS 1/12/2019 12:00:00 AM 2019-04-12T00:00 Overview The Sales Associate role is very important to the success of the store environment. This position ensures customers have a welcoming and quality experience in the store at all times. A Sales Associate plays a key role in creating and maintaining a selling focus in the store. In order to ensure the success of the store, the Sales Associate will be held accountable to achieving personal and Company directed sales goals. This individual also supports company and management initiatives and direction while ensuring adherence to policies and procedures as outlined by the organization. Sales Associates are scheduled to flex schedule and hours are given based of the needs of the business. A Sales Associate can handle issues or tasks related to Sales, Customer Service, Operations and Merchandising. Responsibilities Brand Knowledge * Understands and uses information about trends in Lucky, the fashion industry, and the brand/function in order to achieve personal goals. * Represents and promotes the brand positively and professionally at all times. Selling and Service * Continuously promotes the brand with fellow associates and customers. * Knowledgeable of all selling/service initiatives, utilizes various selling methods to meet personal goals. * Strives to achieve personal goals, and role models successful selling behaviors. Initiative * Works to support the decisions of peers and supervisors. * Works well with others to achieve personal and store goals. * Strives to complete assigned duties and assists others when possible. * Willingly assumes new and challenging assignments; is self directed and motivated. * Anticipates what needs to be done and does it. Personal Development * Understands and adheres to performance expectations identified by the company. * Responds positively to feedback, is open to suggestions and recommendations, and takes responsibility for personal development. * Seeks opportunities to improve personal performance. Additional Responsibilities The Sales Associate may perform other related duties as required by the Company, store/field leadership, and especially with regard to serving the customer. Key Roles and Responsibilities * Ensure every customer receives exemplary customer service. * Ensure customers are your primary focus and all other tasks are secondary. * Assist customers with wardrobe styling and comfortable with sharing up to date fashion knowledge. * Display expert product knowledge of product, company history, company policy and store/company strategies. * Meet selling expectations and achieve individual and team sales goals, and contribute to the store's overall success. * Work well with others and collaborate to build a strong store team. * Work with Store Management to set goals for personal skills development. * Provide assistance with floor sets, window changes and other merchandising and visual expectations. * Ensure adherence to all company policy and procedures. * Adhere to availability and scheduling needs of the business. * Perform POS transactions accurately and efficiently and follow all cash handling procedures. * Ensure Loss Prevention awareness to protect the store from internal and external shortages. * Assist store management team with housekeeping responsibilities. Qualifications Required Skills and Experience * Outgoing personality that can interact openly with others. * Demonstrated ability to achieve individual selling goals and metrics. * Customer Service experience required. * Demonstrated sales accountability * Strong personal leadership skills and desire to succeed. * Exceptional interpersonal, communication and customer service skills. * Ability to work in a team environment with peers and supervisors. * Ability to receive feedback from management and peers Physical Capabilities * Ability to work a flex schedule (which includes nights, weekend and holiday availability). * Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed. * Ability to climb step stools and ladders. * Ability to stand/walk for long periods at a time. * Possess manual dexterity and hand-eye coordination. * Ability to travel to other store locations (if needed) and attend district meetings. Lucky Brand Jeans Shrewsbury NJ

Assistant Manager - The Grove - Shrewsbury

Tapestry, Inc.