FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Betfair US, DRAFT, and TVG. FanDuel Group has a presence across 45 states and 8 million customers. The company is based in New York with offices in California, New Jersey, Florida, Oregon, and Scotland.
About the role
You will be responsible for leading the team and the overall management of the sportsbook in the absence of the General Manager. As an Assistant Manager, you will motivate the team to excel in a fast-paced environment and create a memorable experience for Fanduel customers.
Key Duties and Responsibilities
Leading a Team
Take responsibility for the running of the sportsbook in the absence of the General Manager.
Provide guidance and feedback to the sportsbook team to get them working to a high standard together.
You deal with tough situations in a calm and professional manner, role modeling this behavior to others
Lead regular team meetings in the absence of the shop manager and motivating the team to actively engage in these meetings.
Gather data on customer feedback and comments on the floor regarding their experiences in Fanduel sportsbook.
Ensure that the sportsbook team are delivering the brand offer to the customer.
Build strong relationships with customers and creating an experience that the customer would repeatedly come back to.
Ensure that any internal and external incidents are immediately reported to the correct authorities.
Ensure that all staff are adhering to the compliance policies and procedures that are put in place.
Ensure that the correct cash control systems are being followed and take responsibility for rectifying any issues should they occur.
Carefully monitoring all monitored customers and ensuring that the team is fully engaged in the MCR process at all times.
Assist the General Manager in identifying high and low performing aspects of the sportsbook and developing a strategy focusing on performance growth.
Leading the team in implementing new promotions and initiatives within the sportsbook to try and drive market growth
What you get in return
Beyond working with such a great team?
An exciting environment with real growth
Contribute to exciting products used by a highly passionate user base
Personal learning and development opportunities
Flexible holiday allowance
401K plan with company match
Attractive healthcare coverage
There's more, but we don't want to go on and on.
FanDuel is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgment or harassment. Our focus is on developing employees so that they reach their full potential.