Sky Zone Hyde Park , MA 02136
If you answered yes, then Sky Zone is the place for you!
The Assistant Manager at Sky Zone is responsible for supporting the operations of the facility by acting as Manager on Duty and taking on progressive levels of responsibility with a focus on floor management, staff management, and guest service. The Assistant Manager reports to the site's Operations and General Managers.
Successful candidates have the ability to promote and embody the culture of Healthy, Active, Fun where employees go above and beyond, while keeping it safe and delivering an amazing guest experience. Every day is different at Sky Zone so creative thinkers with a "can do" attitude are required.
Job responsibilities include but are not limited to:
Manager on Duty Shifts:
Oversee daily operations of the facility while ensuring all policies and procedures are consistently implemented
Interact with guests to ensure the ultimate guest experience
Handle any non-routine guest experience issues in a calm, professional, courteous and expedient manner
Open and close the facility independently
Supervise Sales Associates, Court Monitors and Event Team Members during their shifts and provide coaching, mentoring and role modelling
Play a key role in the training and onboarding of new team members
Learn critical management skills by taking on discreet responsibilities such as personnel management (hiring and training), inventory management (counts and ordering with the oversite of an Operations Manager) or facility management, depending on individual skill set and career goals.
Participate as a member of the management team to brainstorm, plan and implement innovative ways to grow and improve the business
Qualifications and Experience:
2+ years in a fast-paced, customer service focused industry
Previous experience in a supervisory role
Ability to work nights and weekends
Cash handling and POS experience required