Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
This is a management position for the Vail Mountain Security department, with direct reports that is primarily focused on Dispatch operations and developing all staff (Dispatch & Patrol) potential & training programs to ensure the highest standard of operational performance and consistency. Responsible for performance management and evaluation of direct reports, hiring and staffing of the department, scheduling, payroll, training program development and implementation as well as oversight of departmental operations in collaboration with the Security Team Lead. This is a salaried position.
Collaborate with Security Team Lead to develop, implement, and maintain consistent departmental standards of operation and training that are designed to meet the expectation of the "World's Premier Mountain Resort".
Oversee and support the Security Leads' management of daily operations of the department with a focus on consistent task completion of the highest standard throughout the operational week while seeking out opportunities for operational improvement and incorporating those into department training and guidelines.
Support prompt and professional response to guest and employee issues and requests through detailed & accurate dispatching and information distribution using email, radio, and social media.
Ensure that required notifications are made promptly & accurately in emergency situations and for relevant event updates and that staff keep logs updated, maintained, and efficiently organized.
Focus on safety by participating in daily briefings and contributing to or facilitating monthly staff meetings.
Coordinating scheduling of Dispatch staff (as well as covering Dispatch shifts) with the Team Lead to ensure all aspects of the department are adequately staffed with minimal overtime. Ensure employee payroll is approved on time and exceptions cleared regularly.
Manage the Vail Mountain Loaner radio pool & tracking of radios turned in for repair and maintenance.
Oversee receipt and delivery of deposits & change orders for Vail Mtn Dining and Ticket office operations.
Oversee Dispatch center operations, troubleshooting, & training while assuring that both Patrol & Dispatch procedures are effectively linked.
Partner with the Manager & Assistant Manager to shape a training program for patroller's continued assistance with dispatch coverage.
Ensure functionality of access control & surveillance systems by gaining a complete understanding of OnGuard and CCTV software operation as well as the hardware's operation within facilities.
Coordinate and distribute daily snow & weather reports and follow Vail Mountain Ski Patrol criteria for avalanche control call out during the ski season. Ensure snow reporting is consistent and accurate by providing coverage and training.
Understand the network of Fire/Life safety systems within Vail Mountain facilities which include but are not limited to Alarm Center software, third party monitoring and the hardware's operation to aid in troubleshooting, receipt of signals and communication to appropriate agencies & entities for maintenance or emergency response.
Manage mountain access procedures and materials for contractors & vendors.
Assist Manager & Team Lead in hiring and performance management of team members.
Enhance and mete out the training / growth & development curriculum for team members.
Promote a safe, productive, enjoyable work environment.
Foster relationships with all mountain and company departments.
Be a positive representative of Vail Resorts, its values, and its mission "Experience of a Lifetime".
Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail a place that's Like Nothing on Earth. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 155962