Assistant Manager - Rooms

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

The Assistant Manager - Rooms will assist in directing all phases of guest relations related to Front Office staff in conjunction with any guidance from the Front Office Manager, and Resort Manager. Responsible for assisting Front Office Manager in staff development, and to oversee operations of the Front Desk, PBX, Bell/Valet, and Night Audit staff to ensure exceptional guest service experience.

Supports and implements policies and procedures for the staff set forth by management. Maintains open communications with the Front Office Manager, Resort Manager, staff, and the guests and resolves issues and complaints to maximize guest satisfaction and staff morale. Performs administrative duties including but not limited to: forecasting, preparing budgets, employee scheduling, payroll documentation, and rooms control. Oversees disciplinary action, interviewing new hires and/or transfers, and staff development training for the staff.

Minimum Requirements

Minimum 2 years guest service/hotel experience; at least 2 years supervisory experience preferred. Degree in travel industry or hotel management preferred.

Working knowledge of Opera, Workday, UniFocus, Birchstreet, HotSOS, Freedom Pay, and MS Office Suite is preferred. Must be able to work flexible hours that may include the Graveyard shift.

Come Work Here!

Compensation & Benefits:

$58,000 - $64,000, with potential for adjustment based on factors such as an applicant's skills, experience and/or education.

Health Insurance (Dental, Medical, Prescription, Vision)

Paid Holidays, Sick, Vacation and Medical Leave

Retirement Plan (401K)

Recognition and Award Programs

Employee Assistance Program

Discounted Hotel Rates

And many opportunities for growth through our training and development programs!

• please note that benefits may vary depending on position or property