Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Assistant Manager, Rooms Operations, Housekeeping

Expired Job

Marriott Hotels Resorts /JW Marriott Miami Beach , FL 33109

Posted 2 months ago

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services.

Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the propertys cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.

Runs and reviews critical information contained in room operations reports.

Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.

Operates all department equipment as necessary and reporting malfunctions.

Ensures employees have the proper supplies and uniforms.

Understands night audit procedures and being able to comprehend and utilize reports as necessary.

Understands and complies with loss prevention policies and procedures.

Communicates performance expectations employees in accordance with job descriptions for each position.

Handles employee questions and concerns.

Effectively schedules employees to business demands and tracks employee time and attendance.

Contributing Information to Support Managing to Budget

Supervises same day selling procedures to maximize room revenue and property occupancy.

Verifies accuracy of room rates to maximize revenue opportunities

Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.

Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

Assists in the investigation of employee and guest accidents.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

Assists in the review of comment cards and guest satisfaction results with employees.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Housekeeping Manager

Loews Hotels

Posted 3 weeks ago

VIEW JOBS 10/25/2018 12:00:00 AM 2019-01-23T00:00 A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Job Specific * Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships * Prepares daily work schedule to meet occupancy demands and room turn * Analyzes daily room turn and makes staff or procedural adjustments as necessary * Manages Housekeeping Rooms personnel * Assumes duties of Assistant Director of Housekeeping in Assistant Director's absence * Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns * Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors * Communicates and coordinates with Front Office operation * Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs * Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings * Responsible for overseeing the activities of Housekeeping front line Staff * Greets and interacts with guests in an outstandingly friendly and professional manner * Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day * Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering * Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department * Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed * Maintains close contact and ensures good communication with employees * Ensures that responsive and efficient repair services are provided to satisfy guest requests * Investigates guest complaints and takes corrective measures * Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect * Interviews and makes recommendations regarding hiring of personnel * Interviews and selects Housekeeping line level personnel * Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks * Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety * Sets agenda for guest awareness training * Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance * Responsible for projects assigned to second and third shift employees, as applicable * Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required * Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility * Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc. * Plans special lobby cleaning projects and ensures their completion, as applicable * Coordinates lobby maintenance projects with Engineering, as applicable * Plans maintenance of lobby floors, as applicable * Coordinates monthly accounting for all supplies requisitioned from other departments * Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required * Sets agendas for Housekeeping meetings and runs meetings regularly * Schedules contract maintenance with outside vendors, as applicable * Evaluates housekeeping department employee performance * Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations * Ensures that lost and found items are turned into Security * Keeps Director and Assistant Director informed of all matters significantly affecting the department * Periodically inventories supplies and equipment * Stays current with industry related technological improvements geared toward product improvement and increased efficiency * Performs numerous responsibilities to meet time-sensitive deadlines * Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction * Ensures that responsive and efficient uniform room and repair services are provided, as applicable * Prepares department purchase requisitions * Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements * Communicates linen needs, monitors and reports consumption and preservation programs * Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping * Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy * Assists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable * Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel * Creates an environment which fosters excellent staff morale and staff retention is a priority * Administers Quality Assurance and Cyclical Programs * Administers Incentive/Rewards/Recognition Programs * Interacts with guests to solve problems and ensure satisfaction * Responsible for implementing control systems for keys, pagers, radios, etc. * Responsible for efficient operation of HOSTAR System * Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages * Ensures that Housekeeping office and storeroom are kept neat and organized * Responsible for the submission of all performance appraisals for assigned employees * Other duties as assigned General * Promotes and applies teamwork skills at all times * Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance * Is polite, friendly, and helpful to guests, management and fellow employees * Executes emergency procedures in accordance with hotel standards * Complies with required safety regulations and procedures * Attends appropriate hotel meetings and training sessions * Maintains cleanliness and excellent condition of equipment and work area * Complies with hotel standards, policies and rules * Recycles whenever possible * Remains current with hotel information and changes * Complies with and enforces hotel uniform and grooming standards Loews Hotels Miami Beach FL

Assistant Manager, Rooms Operations, Housekeeping

Expired Job

Marriott Hotels Resorts /JW Marriott