Assistant Manager

Planet Fitness Forest Park , IL 60130

Posted 2 weeks ago

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.

Essential Duties and Responsibilities

  • Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.

  • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.

  • Assist with Staff Management and provide backup support to Club Manager as needed.

  • Assist in scheduling and supervising staff.

  • Member service oversight - Ensuring staff is providing a superior customer experience at all times.

  • Assist in resolving or escalating employee issues or concerns.

  • Involved in all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate all member requests, issues and questions.

  • Assist in overseeing cleanliness and maintenance of facility.

  • Assist in ordering of supplies using specific budget based on club requirements.

  • Assist in tracking statistics and reports (weekly, monthly, and annually).

  • Backup support for any employee who is absent.

Qualifications/Requirements

  • Superior customer service skills, preferably in the fitness industry.

  • Experience working as a Member Service Representative at Planet Fitness.

  • Solid supervisory, diplomacy and listening skills.

  • Basic computer proficiency (Microsoft Suite).

  • Hard working, enthusiastic and energetic!

  • Strong problem resolution skills.

  • Current CPR Certification required.

  • High school diploma/GED equivalent required.

  • Must be 18 year of age or older.

Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occassionally lift up to 50 lbs.

  • Will occasionally encounter toxic chemicals during shift.

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Assistant Manager

Planet Fitness