Assistant Manager

Assist management in the operation of the theater. Leads staff in delivering excellent guest experiences in a fast-paced, clean and safe environment. Supervises and motivates staff while following policies and procedures. Ensures company objectives and financial goals are met.

• Consistently create a welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service.

• Assist with training and development of staff. Supervise, motivate, and coach staff to sustain exceptional levels of performance and appropriately counsel staff when they are not meeting expectations.

• Perform daily opening and closing, operational and administrative duties.

• Ensure clean, safe, and comfortable environment. Constantly monitor theater, property and equipment. Must be able to perform minor repairs around the theater and troubleshoot and perform minor repairs of equipment.

• Learn and enforce cash handling procedures. Responsible for cash drawers, petty cash, and deposits.

• Prepare daily communications and run reports to monitor theater performance.

• Operate projection equipment including projectors, servers and sound equipment. Perform basic troubleshooting and bulb changes.

• Monitor schedule, breaks, and daily staffing needs based on round attendance.

• Assist in inventory process: accurately count inventory, place and receive orders, and limit inventory loss or waste.

• Enforce company policies and procedures.

• Resolve guest and staff issues in a timely and positive manner.

• Maintain regular personal attendance.

• Perform other duties as directed by management.

Qualifications

• Effective written and oral communication skills with staff, guests, vendors and corporate.

• Customer service experience. Supervisory and theater experience preferred.

• Capable of handling multiple tasks and following through in a timely manner.

• Ability to lift and carry up to 45 lbs. Stand, walk, lift, twist, and bend on a frequent basis.

• Flexible schedule to include late nights, weekends and holidays.

• Proficient knowledge of computers, Microsoft programs and able to operate a POS system.