Assistant Manager Operations Rooms (Ne) (Htlops)

Marriott International Baltimore , MD 21203

Posted 2 months ago

You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn't find in a travel guide. If this sounds like you, you're in the right place. You've got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That's why we're not just looking for anyone. We're looking for someone like you.

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

  • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.

  • Runs and reviews critical information contained in room operations reports.

  • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.

  • Operates all department equipment as necessary and reporting malfunctions.

  • Ensures employees have the proper supplies and uniforms.

  • Understands night audit procedures and being able to comprehend and utilize reports as necessary.

  • Understands and complies with loss prevention policies and procedures.

  • Communicates performance expectations employees in accordance with job descriptions for each position.

  • Handles employee questions and concerns.

  • Effectively schedules employees to business demands and tracks employee time and attendance.

Contributing Information to Support Managing to Budget

  • Supervises same day selling procedures to maximize room revenue and property occupancy.

  • Verifies accuracy of room rates to maximize revenue opportunities

  • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.

  • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

  • Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

  • Assists in the investigation of employee and guest accidents.

  • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

  • Sets a positive example for guest relations.

  • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

  • Assists in the review of comment cards and guest satisfaction results with employees.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Operations Manager

American Medical Response

Posted Yesterday

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 More Information about this Job American Medical Response Baltimore, MD Operations Manager JOB TITLE: Operations Manager FLSA Status: Exempt POSITION SUMMARY: Purpose of this position is to manage the day-to-day operations and to meet the values, guiding principles, operating and strategic goals of AMR. A Manager of Operations must work to meet the business objectives of the organization by ensuring internal and external customer satisfaction and positive community relations, retaining profitable market share and driving non-acquisition growth. Essential Duties and Responsibilities * Demonstrate that internal customers are as valuable as external customers; project appreciation and respect for all team members. * Analyze markets and develop plans which match the supply of out-of-hospital healthcare services appropriately to meet customer demands * Ensure optimal service levels to agencies, hospitals, and the medical community. Analyze information regarding customer satisfaction, modify processes, and counsel employees to ensure high levels of customer service. * Negotiate contract provisions and modifications. Participate in the resolution of issues with members of community and political groups and other agencies. * Keep current on industry trends that have potential impact on the division. * Plan, control and monitor operating budgets for assigned areas of responsibilities. * Participate in marketing activities and business development to increase revenues and decrease costs. * Prepare and analyze financial and other data reports. Make modifications to operations to contain costs. * Direct and integrate clinical management. * Design, implement and maintain processes to maximize quality of operations. * Ensure compliance with AMR policies and procedures. * Ensure continuous quality improvement through clinical management, communications center, and protocol interaction. * Establish a program for disaster planning and take control of situations as needed during times of disaster. * Interact with other emergency relief providers: public and private. * Establish goals and objectives for field operations based upon communicated goals and strategies for the region, and clearly communicate these goals and objectives to the appropriate employees. * Manage the recruitment, retention, development, and formal recognition of employees. * Provide direction, clarity of expectations and coaching to supervision. * Manage employee performance by setting and communicating standards, measuring results and providing feedback. Act as a resource to employees in resolving problems and increasing effectiveness. * Participate in the resolution of labor disputes and ensure effective relationships with union representatives. * Ensure consistent and fair treatment of employees. * Role model appropriate behavior with regard to AMR Vision and Guiding Principles. * Monitor and ensure compliance with OSHA, EEO, and other applicable local, state, and federal laws governing business and employee relations. * Modify jobs or roles of supervisor and field employees to increase job satisfaction and employee development. * Actively develop, train and promote the use of work teams for process improvement. * Ensure effective, timely and cost-efficient contract administration. * Volunteer in community activities to increase the image of the division and AMR. * Share information with others in the region, other AMR operating companies, and Corporate, to increase the use of best practices. * Monitor and make appropriate modifications in processes to manage success measures. * Implement changes to integrate operational initiatives associated with organizational strategy. * Establish plans and implement specific actions to assist in the quick, effective integration of new companies into the AMR family. * Ensure effective risk management (e.g., workers' compensation, safety) through proactive education and training programs. * Manage inventory (including the fleet of vehicles) in a cost-effective manner. * Administer the capital budget to ensure effective use of available resources. * Moderate travel to assigned areas of responsibility. * Adhere to all company policies and procedures. Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems. * Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results. Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures. Non-Essential Duties and Responsibilities: * Perform other duties as assigned. Minimum Qualifications: * Bachelor's degree in business, healthcare or appropriate field of study. * Minimum of three years in general management experience, including financial management and employee supervision. * Demonstrated effective track record cultivating relationships with internal and external customer-base. * Minimum of two years emergency medical operations experience. * Driving record in compliance with AMR policy regarding insurability. * Effective oral, written, and interpersonal communication skills. * Internal candidates must not have had a Corrective Action within the last 6 months. EEO Statement EOE including Veterans and Disabled American Medical Response Baltimore MD

Assistant Manager Operations Rooms (Ne) (Htlops)

Marriott International