Assistant Manager Of Customer Service Trainee- Hannaford

Delhaize America Waltham , MA 02154

Posted 2 months ago

Job Title: Assistant Manager of Customer Service Trainee

Essential Job Functions:
1.Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.
2.Foster a positive and inclusive environment to associates.
3.Manage the Office/Front End/Service Center operations in accordance with established department standard practices.
4.Manage work schedules to effectively maintain customer service standards and meet associates' personal needs.
5.Hire, train and develop associates to meet the departmental needs.
6.Use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department.
7.Supervise performance of all duties and responsibilities of all Front End/Office/Service Center associates assigned.
8.Verify all customer IDs and ensure compliance with check cashing and tobacco/alcohol beverage sales policies.
9.Attain departmental budgeted payroll, over/shorts, bad checks and supplies.
10.Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Requirements Qualifications:

A high school graduate or equivalent preferred. Excellent interpersonal, organizational, communication, and customer service skills.

Good understanding of store operations preferred. Must meet minimum age requirements to perform specific job functions. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.

Ability to use technical information to solve problems. Ability to lead and direct others.

Duties and Responsibilities:

1.Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
2.Ensure department associates are properly trained by certified trainers.
3.Maintain solid communication in the department and throughout the organization.
4.Observe and ensure compliance with company sanitation, safety, and food safety standards.
5.Observe and follow all company policies and established procedures.
6.Handle cash pickups and change orders as requested and log as required.
7.Assign fixed activities to office/service center/front end associates during idle periods.
8.Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items.
9.Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
10. Ensure that all of the various types of sales transactions and media accepted by the store are handled in strict accordance with established company policies and procedures including full compliance with any legal requirements.
11.Supervise the effective operation of the office/service center/front end/bottle room (if applicable) to include cleanliness, customer service, and accurate transactions.
12.Secure office and front-end podium at all times when leaving it unattended; protect company assets at all times.
13.Have a total understanding of MPP, labor analysis, scheduling and ordering.
14. Follow all customer service department standard practices to ensure efficient operations.
15.Conduct performance appraisals in accordance with company standards.
16.Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
17. Perform cashier and/or bagging functions as needed.
18. Perform service center/office associate functions as needed.
19.Assist in special projects and perform other functions as assigned by supervisor.

Physical Requirements:

1.Ability to use computers and other communication systems required, performing all job functions.
2.Perform repetitive hand and arm motions.
3.Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
4.Pull or push up to 75 lbs. on occasion.
5.Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
6.Stand 100% of the time with occasional walking short distances.
7.Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine, scanner, computer, and calculator.
8.Lift and carry up to 15lbs occasionally.
9.Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
10.Meet established volume activity standards for the position.
11.Have sufficient visual activity to check ID cards, checks, invoices and other written documents.

Apply On-line

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Stock Crew Manager Trainee Hannaford

Delhaize America

Posted 1 week ago

VIEW JOBS 10/11/2019 12:00:00 AM 2020-01-09T00:00 Job Title: Stock Crew Manager Trainee Closing Date: 10/19 Primary Purpose: Manage all duties and responsibilities of the Third Shift Center Store Associates and effectively manage the Third Shift Center Store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Hannaford Strategy. Essential Job Functions: * Responsible for supporting management of all aspects of Center Store operations as delegated by the Center Store Manager. * Manage performance through planning, coaching, appraisals, and disciplinary efforts. * Foster a sales-driven, consumer focused culture through relationship building and promoting an atmosphere of enthusiastic customer awareness. * Maintain effective work schedules to meet production and customer service standards as well as associates' personal needs. * Role model and provide recognition of our key behaviors * Assist in training and developing associates to meet the department needs. * Ensure that department conditions involving department appearance, quality, variety, safety, and food safety are consistently maintained at the highest level. * Understand and use company tools such as; financial reports, scheduling, productivity, ordering, and business information systems. * Maintain accurate records of production, shrink, sales, and inventory. * Communicate department and company policies to associates. * Cut, mark and stock cases, as required. * Perform various department functions as they arise. * Perform all other duties as assigned. * Treat all store information as strictly confidential. * Must be able to meet the physical requirements of the position, with or without reasonable accommodations. Requirements Qualifications: A high school graduate or equivalent preferred. Strong understanding of store operations and merchandising techniques preferred. Effective communication, customer service, and selling skills. Must have effective interpersonal and organizational skills. Ability to lead and manage a team. Demonstrated ability and willingness to learn multiple tasks and technical requirements, including successful completion of the forklift and power jack training. Strong problem solving skills. Must meet minimum age requirements. Ability and availability to work overnight or early morning shifts as applicable. Physical Requirements: * Lift up to 20 lbs. regularly, including overhead lifting, and up to 60 lbs. occasionally. Push/pull up to 40 lbs. regularly. * Meet established volume/activity standards. * Stand or walk 100% of the time. * Frequent reaching, grasping and lifting individual stock items below waist level or above shoulder level. * Frequent bending, kneeling and squatting. * Be able to handle a variety of substances associated with cleaning materials, packaging materials and food products. * Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time. * Ability to use computers, calculators and communication systems required to perform the job functions. Apply On-line Delhaize America Waltham MA

Assistant Manager Of Customer Service Trainee- Hannaford

Delhaize America