Assistant Manager - Marketing Operations

Company Overview and Culture

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses.

Job Description:

The Marketing Operations Manager plays a critical role in maintaining client satisfaction and loyalty by ensuring exceptional service and value for clients utilizing the company's database marketing products and services. The Manager is responsible for the day-to-day operations of the entire campaign process from client requirements to file output/production

Responsibilities:

• Developing the requirements, specifications, quality control procedures and project plans required to execute the client's monthly direct marketing campaigns

• Ensuring the content and delivery of all final outputs from the campaign process, including lettershop files, customer service prefill files and analysis files

• Contributing to marketing strategies, testing, and execution of client programs

• Coordinating and managing internal and external client meetings

• Ensuring timeliness and quality of client deliverables including campaign counts, reports, change requests and proposals.

• Managing the campaign process and updating of all materials associated

• Maintaining campaign schedules and performance metrics

• Serving as primary point of contact for error resolution

• Originating actions to improve existing processes

• Ensuring on time, on strategy, accurate program execution

Qualifications:

• 3-5 years Direct Marketing Experience; in an agency environment is preferred.

• Insurance for Financial Services marketing experience preferred

• Demonstrated proficiency in understanding the structure and design of relational databases in order to translate client requests into database language for programmers/developers.

• Analytically minded; comfortable with data, response metrics and trends.

• Effectively problem solve; analyze problems and produce a viable solution.

• Comfortable working in Microsoft Excel and with Pivot Tables

• Basic knowledge of Oracle SQL a plus - read/write basic select statements

• Highly motivated and can work collaboratively with others in a fast paced environment

• Able to effectively manage multiple projects at any given time, under pressure while working quickly to develop clear priorities

• High attention to detail with focus on quality and compliance

• Takes initiative, and engages is continuous self-directed learning

EEO/Minorities/Females/Vets/Disabilities

To view our total rewards offered click here -> https://www.exlservice.com/us-careers-and-benefits

Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.

Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.

Application & Interview Impersonation Warning - Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the "Company") for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).

EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate's full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.

Other details

• Pay Type Salary

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• Lambertville, NJ 08530, USA
• Virtual