Assistant Manager

The Assistant Manager plays a significant role in theatre operations. The Assistant Manager

leads by example and delivers superior guest service in a fast-paced, clean and safe environment.

The Assistant Manager supervises and motivates hourly theatre associates and follows operating

policies and procedures to ensure all company objectives are met and to achieve financial targets.

This position reports to the General Manager/Manager.

Essential Functions/Job Duties:

Ability to work and problem solve independently

Ability to learn the different theatre roles and be able to schedule each as business and

attendance dictates

Learn and understand cash handling, pulls, server check out, & deposit preparation

Learn daily balancing of drawers, reports, safe, and follow all necessary open and

closing procedures

Understand daily business objectives including: staffing levels for the day, events,

specials, etc.

Help maintain internal inventory control including daily soft counts, validation &

corrections

Ability to train, motivate and develop staff

Use forecasted business levels/attendance to assist with associate schedules

Assist with daily revision of timesheets and payroll, as needed

Consistently create a welcoming environment for guests by greeting, anticipating needs,

and implementing creative solutions to provide exceptional service

Assist GM with hiring, training and associate development

Operate projection equipment including projectors, servers and sound equipment.

Understand our business model and demonstrate desired behaviors for all staff by driving

sales within facility including MMR, loyalty registration, upselling, suggestive selling,

etc.

Understand and enforce all corporate policies, rules & procedures. Enforce applicable

federal, state, and local laws and regulations as well as learn all audit process to maintain

theatre compliance

Answer all NPS comments and manage theatre inbox

Facilitate any guest issues and create a positive recovery for the guest

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Partner with key vendors and order concession items, liquor, soda, dry goods and

janitorial supplies as needed

Responsible for general maintenance of front of house, back of house and kitchen line.

Monitor cleanliness, stock levels , safety issues, mechanical issues & aesthetics

Understanding PCI compliancy and how to handle any safety concerns in the building

(Accident Reports, TCAT, etc)

Working knowledge of computer systems (including Microsoft Word, Excel, POS

System) and technology within the facility including troubleshooting and resolution of

any issues(Vista, Cielo, etc)

Preserve confidentiality of theatre information and passwords including knowledge of

and adherence to PCI regulations

Process daily corporate office or supervisor requests via phone and email

Coach and counsel associates and understand the procedures involved to do so

Understanding the new hire process , necessary paperwork/documents and orientation

process

Perform other such duties as may be assigned by Director of Operations, District

Director, General Manager and Manager

• The above list reflects the general details necessary to describe the principle and essential functions of the

position and shall not be construed as the only duties that may be assigned for the position.

Job Requirements:

Minimum 18 years of age

Supervisory experience in a high volume movie theatre, retail or hospitality environment

Possess strong interpersonal, verbal, and written communication skills

Willing and motivated to learn new skills, tasks, and software systems to meet the changing

demands of the industry

Flexible work schedule that includes late evenings, weekends and holidays as dictated by

business needs

Ability to stay calm under pressure or during difficult situations

Physical Requirements:

While performing the duties of this job, the employee is frequently required to sit, talk and/or

hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is

required to stand, and/or walk. The employee must occasionally lift and/or move up to 50 lbs.

while moving kitchen/cooking or concession items in bulk or small packages. Specific vision

abilities required by this job include close vision and the ability to adjust focus. The mental and

physical requirements described here are representative of those that must be met by an

individual to successfully perform the essential functions of this position. Work is performed in a

theater, kitchen and office environment. The noise level is usually low to moderate with an

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occasional loud environment. The work environment characteristics described here are representative of those an individual

encounters while performing the essential functions of this position.

License or Certification Required:

Ability to obtain any government and hospitality required license or certificate. Example:

State Health Card Permit, Local Food Service/Handling Permit, State Liquor Service

Permit, etc

Education Required:

High school diploma or equivalent

College coursework in Business Management and Marketing preferred

Ability to obtain food handling licenses as required by local/state laws

Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and

sustaining an inclusive, people-first culture. We are committed to non-discrimination in our

hiring and employment practices in accordance with all applicable laws

Additional Information