This is an outstanding opportunity for an experienced QSR or food services leader to step into an Assistant Manager role at a Krispy Kreme store, and make a positive impact by leading a team and operations. You'll support the store's General Manager, serve as the right hand, and take point, supervising the Service and Production teams when the GM is out.
Additionally, you'll be a key contributor to meeting ongoing goals and objectives. Prove yourself and demonstrate your talent, and in as little as a year, you could step into the role of General Manager!
Principal Duties and Responsibilities:
Serve as a role model for customer-first behaviors according to company standards
Build a team of customer-focused employees through coaching and measurement
Handle difficult customer situations professionally
Handle any customer complaints/concerns
Respond to customer inquiries on a timely basis
Ensure all products meet Krispy Kreme quality standards
Conduct store tours
Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling
Work with the General Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals
Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance
Understand and implement store quality control procedures
Coordinate production schedules to meet customer demands and minimize labor hours
Inspect, troubleshoot, and assess any production or equipment problems
Safety and Sanitation
Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVR's, etc.
Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.
Oversee proper upkeep of store facility and equipment
Assist the General Manager in recruiting, hiring, training, and dispute resolution
Supervise all shift personnel
Build a team of customer-focused employees and foster teamwork
Demonstrate leadership in employee development, including that of Key Staff
Assist in communicating to store employees and enforcing all store policies, standards, and practices
Assist General Manager in completing and managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.
Accounting tasks such as counting and depositing revenues.
Assist General Manager in completing required corporate reporting documentation, both financial and operational
Manage company resources responsibly including inventory control
Manage financial duties
Protect company assets
Communicate and model company standards and policies
Implement efficiently and effectively directives from store, corporate, and divisional management
Develop and maintain store organization to promote efficient operations
Interface with corporate office personnel
Essential skills and Experience:
High school or GED required
Must be at least 18 years of age
Experience with sales, management, production, and customer service
Strong communication, organizational, and leadership skills
Pleasant disposition, sociable, accommodating nature, and enthusiasm
Self-motivation, creativity, and adaptability
Basic computer, telephone, and fax knowledge
Completion of Krispy Kreme AGM Development Course
Must perform all related competencies outlined in the Krispy Kreme Shift Management Training Workbook
Must meet Krispy Kreme driving standards (three year clean driving)
Pass a pre-employment drug screen and criminal background check.
Must have availability to work weekends.
Physical Demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Carrying Writing Bending Stooping Grasping Standing
Climbing Twisting Sitting Filing documents Walking Driving
Sweeping Lifting Pushing/pulling Using telephone and fax machines
Lifting up to 75 pounds occasionally
Physical activity is sporadic
Involves periodic travel
Visual/Audible Acuity Requirements
Must be able to meet requirements for a driver's license.
The worker is subject to inside and outside environmental conditions.
Krispy Kreme promotes a diverse & drug-free workplace. EOE