Assistant Manager - Hospitality - #758 - Evenings/Overnight

Location: Sheetz Stores #00758 - 920 Polaris Pkwy Columbus, OH

Starting Rate of Pay: 21.00

Additional $1.50/hr. for working 10pm-6am

Full or Part Time: Full Time

Shift Needed: Evenings/Overnight

PRIMARY PURPOSE OF THIS POSITION:

Profitably lead the day-to-day operations of the store in the absence of the Store Manager.

Focus: Manage the customer experience to ensure that Hospitality/TCF standards are being met to include inventory, preparation, promotion, production, service and sales.

Schedule

• Friday

• Off

• Saturday

• Off

• Sunday

• 7am

• 4:30pm

• Monday

• 4pm

• 1:30am

• Tuesday

• 4pm

• 1:30am

• Wednesday

• 4pm

• 1:30am

• Thursday

• 4pm

• 1:30am

ESSENTIAL FUNCTIONS: (other duties may be assigned)

• Assist the Store Manager by providing input into the Recruitment, Selection, Training and Performance Management and Discipline/Termination of employees.

• Provide input into the scheduling of staff.

• Resolve customer complaints and concerns in a timely manner.

• Ensure compliance with applicable policies, procedures and programs.

• Respond to Customer Service Shops, QA Audits, Secret Shops and SMG survey responses.

• Ensure hospitality for all store guests by overseeing timely GUEST transactions, facilities/store cleanliness programs, implementation of Hospitality standards, and proper hosting.

• Ensure the completion of end of day tasks.

• Oversee the proper placement, pricing and stocking of merchandise in the store.

• Monitor profits through end of day procedures, shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste.

REQUIREMENTS: (Equivalent combinations of education, licenses, certifications and/or experience may be considered)

Education

• High School Diploma or GED required.

• Two-year degree in a business related field preferred.

• Successful completion of certification testing as needed.

Experience

• One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.

Licenses/Certifications

• ServeSafe

• Any other legally required certification