Assistant Manager - Hospitality - #147 - Days/Evenings

Sheetz, Inc. Oakland , MD 21550

Posted 2 days ago

Location: Sheetz Stores #00147 - 5 N 3RD ST OAKLAND, MD

Starting Rate of Pay: 16.00

Full or Part Time: Full Time

Shift Needed: Days/Evenings

PRIMARY PURPOSE OF THIS POSITION:

Profitably lead the day-to-day operations of the store in the absence of the Store Manager.

Focus: Manage the customer experience to ensure that Hospitality/TCF standards are being met to include inventory, preparation, promotion, production, service and sales.

Schedule

  • Friday
  • Off
  • Saturday
  • Off
  • Sunday
  • 7am

  • 4pm

  • Monday
  • 4pm

  • 1am

  • Tuesday
  • 4pm

  • 1am

  • Wednesday
  • 3pm

  • 12am

  • Thursday
  • 3pm

  • 12am

ESSENTIAL FUNCTIONS: (other duties may be assigned)

  • Assist the Store Manager by providing input into the Recruitment, Selection, Training and Performance Management and Discipline/Termination of employees.

  • Provide input into the scheduling of staff.

  • Resolve customer complaints and concerns in a timely manner.

  • Ensure compliance with applicable policies, procedures and programs.

  • Respond to Customer Service Shops, QA Audits, Secret Shops and SMG survey responses.

  • Ensure hospitality for all store guests by overseeing timely GUEST transactions, facilities/store cleanliness programs, implementation of Hospitality standards, and proper hosting.

  • Ensure the completion of end of day tasks.

  • Oversee the proper placement, pricing and stocking of merchandise in the store.

  • Monitor profits through end of day procedures, shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste.

REQUIREMENTS: (Equivalent combinations of education, licenses, certifications and/or experience may be considered)

Education

  • High School Diploma or GED required.

  • Two-year degree in a business related field preferred.

  • Successful completion of certification testing as needed.

Experience

  • One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.

Licenses/Certifications

  • ServeSafe

  • Any other legally required certification

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Assistant Manager - Hospitality - #147 - Days/Evenings

Sheetz, Inc.