Loews Hotels Arlington , TX 76004
Posted 2 weeks ago
Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.
In Room Dining Assistant Manager
Assist the IRD manager with managing the Room Service operation. Responsibilities includes but not limited to, guest satisfaction, compliance with Loews Hotels standards, recruiting, training and onboarding of all staff, execution of payroll and tips distribution, proficiency in POS and computer skills and a passion for hospitality. Supervision and coordination of Room Service activities and orders in accordance with Loews Hotels standards.
Essential Functions and Responsibilities
Performs departmental leadership opening and closing duties
Monitors and supervises department staff
Schedules Room Service staff according to established guidelines and forecasted needs
Oversees VIP amenity preparation and delivery, monitors in-house VIPs to ensure satisfaction
Ensure all guest orders, including amenities are delivered in a timely manner and in line with Loews and specific property standards
Ability to work flexible schedules including, but not limited to weekends and late hours
Work with partnering departments in communication to ensure all guests requests and inquiries are executed in a timely manner
Inspects all equipment prior to, during and at end of shift and reports any needed repairs through HotSOS consistently
Oversee inventories for the department and places orders according to set pars
Inspects Room Service area, floors, and service landings to ensure standards of service are maintained
Enforces established guidelines and policies of the hotel and carries out disciplinary action(s), as necessary
Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations
Perform daily pre-shift meetings with all Room Service team members to engage and motivate
Perform allocated service Spot Checks monthly
Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
Monitors/sets up and serves order in guest room, according to guest preference, in a polite professional manner
Ensures that proper charge authorization or payment for orders delivered is obtained
Monitors completion of departmental paperwork to ensure accuracy
Coordinates and tracks pick up of soiled Room Service trays and carts from guestrooms and corridors
Ensures cleanliness of Room Service area and equipment
Assigns and verifies completion of closing duties at end of shift
Performs administrative functions for department in accordance with hotel standards
Attends meetings as required to communicate with personnel and stay current with pertinent hotel information and activities
Attend scheduled food and beverage meetings
Revise standard and procedures for department, as necessary
Performs a variety of other duties as assigned by the Director of Food & Beverage
Supportive Functions and Responsibilities
Promotes and applies teamwork skill at all times
Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
Is polite, friendly, and helpful to all guests, management and fellow employees
Attends all appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Complies with hotel standards, policies and rules
Remains current with hotel information and changes
Qualifications
Reading, writing and oral proficiency in the English language
Willing to work a flexible schedule, including weekends, and holidays
Be a self-motivator and motivator of others
Have a pleasant, friendly and helpful manner
Maintain a clean and healthy personal hygiene and grooming
Work in a safe, prudent and organized manner
Be able to relate to all levels of guests and management
Have a minimum of 2 years experience F&B management or supervisory experience in a similar position in a luxury hotel property
Have the ability to handle multiple tasks at one time
Have superior communication and organization skills
Be able to consistently delight and satisfy our guest
Ability to lift 35+ pounds
Loews Hotels