Lululemon Athletica Inc Central , LA 70818
Posted 2 months ago
Location: Hong Kong SAR
State/Province/City: Hong Kong Island
City: Central
Business Unit: Store
Time Type: Full-time
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Description & Requirements
關於我們
lululemon 是一家專門製作瑜伽、跑步、訓練和其他運動項目等機能服飾的創新公司。在高科技布料和功能設計方面,我們樹立標竿,創造顛覆性的產品和體驗,持續在運動健身、心靈成長、人際連結與幸福感方面提供人們所需的協助。我們將成功歸功於創新的產品、對門市的重視、對員工的承諾以及在每個所在社群當中所建立的人際連結。作為一家公司,我們專注於創造正面的改變,期許打造更健康、繁榮的未來。特別值得一提的是,這樣的期許也包含了為我們的員工創造一個公平、包容且注重成長的環境。
工作摘要
副門市經理是門市領導團隊不可或缺的重要職務,與日常團隊成員和顧客體驗息息相關。副門市經理負責引領並指導團隊成員,讓團隊一同承擔責任,並確保門市提供卓越的顧客體驗。副門市經理亦負責執行行政和經營相關工作,包括樓面管理和排班。
工作的核心職責
領導力和人員管理
與他人合作
顧客體驗和社群
經營
預算編製責任
負責經委派處理的可支配預算和工時
人員管理
在值班期間或經門市經理委派,擔任團隊領導角色,間接負責部分門市員工
我們尋找的特質
工作要求
資格
可工作時間
其他意願要求
經驗
工作才能(有的話很好,但非必備條件)
由經理聯絡成功進入面試的應徵者。請注意,如果任何應徵者或員工認為需要合理的無障礙支援來履行其工作的基本職責,歡迎在安排面試時與經理討論此需求。
薪資以外事宜(福利與津貼)
在 lululemon,我們注重並投資在身、心、靈的全人發展上。我們的總獎勵計畫旨在協助您實現目標,讓您專注在喜愛的事物上。除了理想的基本薪資和團隊制的獎金計畫外,我們還提供有薪假、慷慨的員工折扣、健身/瑜珈課、親子充值計畫以及個人和專業發展計畫。
請注意:這些福利和津貼的資格可能會根據您的據點和職務類型而有所不同,並可能有一定的資格要求。本公司保留在不事先通知的情況下,隨時更改全部或部分福利的權利。
Who We Are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
Job Summary
The Assistant Store Manager role is an essential part of the store leadership team, impacting team member and guest experience every day. Assistant Store Managers are responsible for leading and coaching team members, holding the team accountable to results, and ensuring an outstanding guest experience in the store. Assistant Store Managers also are responsible for accomplishing administrative and operations focused activities, including floor management and scheduling.
Core Responsibilities of the Job
Leadership and People Management
Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
Support the store's recruiting and hiring process, onboarding training, and overall performance management activities.
Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to their career and personal growth.
Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
Collaborate with Store Manager to plan and prepare team member schedule according to labour requirements, availability, and budget considerations.
Working with Others
Establish supportive and productive relationships with all team members, focusing on personal and professional development.
Collaborate with team members to ensure an optimal guest experience that values guests' time and support store operations.
Guest Experience
Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs..
Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests.
Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to "make it right" for guests.
Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs.
Establish and maintain local relationships with ambassadors, sweat leaders, and other external partners by identifying, selecting, training, and facilitating relationship building with guests and team.
Operations
Implement the Store Manager's vision for the store and cascade to team members.
Partner with Store Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review and sales planning).
Partner with Store Manager to manage store's budget, labor hours, expenses, and P&L statement.
Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
Open and close the store in accordance with the opening and closing checklists.
Understand and adhere to people safety policies and procedures to maintain a safe work environment.
Perform work in accordance with applicable policies, procedures, and laws or regulations.
Budget Responsibility
People Management
What We Look For
Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
Integrity/Honesty: Behaves in an honest, fair, and ethical manner
Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment
Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
Resilience: Remains persistent; recovers quickly from setbacks
Job Requirements
Eligibility
Availability
Other Willingness Requirements
Willing to work as part of a team and also complete work independently
Willing to move through a store for most of a shift to help guests and accomplish work
Experience
Job Assets (i.e., nice to have; not required)
Education: High School or Secondary School diploma equivalent or above.
Experience: 1 year retail or sales specific management experience
Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview.
Beyond The Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Lululemon Athletica Inc