Job Title: Assistant Manager FLSA: Non-Exempt
Department: Grocery Revision Date: 03/2009
Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.
Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home
Direct Reports: All positions except those listed above or designated by the Store Director
Primary Duties and Responsibilities:
1.Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
2.Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
3.Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
4.Makes an effort to learn customers' names and to address them by name whenever possible.
5.Assists customers by: (examples include)
Secondary Duties and Responsibilities:
1.Determines the motivational needs of employees and provides the appropriate environment.
2.Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques).
3.Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
4.Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). Handles cash registers.
5.Recommends cost reduction programs.
6.Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system.
7.Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.
8.Assists in other areas of store as needed.
9.Performs other job related duties and special projects as required.
Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. Selects new employees and acts on employee problems. Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments.
Education and Experience:
High School or equivalent experience. Two years or more of similar or related work experience preferred.
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics:
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.
This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.
Equipment Used to Perform Job:
Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine.
Authorized to purchase merchandise and supplies and order repairs on equipment.
Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.
Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.