Assistant Manager - Henrietta's Market

Benchmark Hospitality San Antonio , TX 78245

Posted 4 months ago

Benchmark's company culture is central to our management philosophy. The company's stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

The Assistant Manager is responsible for providing assistance to the Manager. S/he will assist with overseeing Henrietta's Market to ensure optimum performance, exceptional guest service and maximum profitability of all functions. S/he will train and motivate staff to exceed goals.

Job Description:

Essential Job Functions:

  • Maintains a commitment to customer service and guest satisfaction

  • Leads and supervises the outlets team

  • Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations

  • Enforces high standards of hygiene and sanitation within the outlet

  • Tracks payroll and revenue daily

  • Assists with establishing par levels for supplies and equipment

  • Supervises the performance, attendance, attitudes, appearance and conduct of service team

  • Manages timely completion of performance appraisals of service team

  • Assists in monitoring and maintaining the outlets' systems and equipment to ensure their optimum performance

  • Develops and implements controls for expense management

  • Helps to implement strategies to continually improve revenues

  • Assists with the development, training and inspiration of outlets staff for promotion

  • Assists with the design and implementation of training programs

  • Empowers team to exceed service standards

  • Instills a calm, organized approach in all stressful situations

  • Maintains a safe and pleasant work environment

  • Ensures cleanliness of outlets' storage rooms

  • Promotes high associate morale

  • Recommends discipline and/or termination when appropriate of team members

  • Takes a proactive approach to coaching and counseling

  • Conducts staff meetings as necessary

  • Attends appropriate resort, division and department meetings

  • Resolves guest issues promptly and with great care and effectiveness

  • Maintains a strong knowledge of hospitality trends, especially food & beverage

  • Provides general resort information for guests

  • Utilizes labor management tools to schedule and control labor costs

  • Offers warm and sincere welcome/farewell for all guests of company use of guest name & good eye contact with each guest

  • Maintains an up to date working knowledge of all resort amenities as well as any special events

  • Interacts with resort staff in a professional manner, assisting other departments with necessary information

  • Up sells other resort services and amenities to guests

  • Always maintains a professional demeanor and attitude

  • Communicates all pertinent information to the outlets team

  • Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

  • Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.

  • Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.

  • Remains alert, courteous and helpful to the guests and colleagues at all time

  • Performs other related duties as assigned

Job Requirements:

  • High school diploma or equivalent required

  • Two or four year degree in field of choice preferred

  • At least three years supervisory food and beverage experience required

  • Prior Four or Five Diamond experience preferred

  • Must be a United States citizen or possess a valid work permit

  • Must have valid driver's license and meet company driving standards

  • Must be able to read, write and speak English

  • Must possess valid Servsafe/Food Handler's card

  • Must have excellent leadership skills

  • Must be a positive example for staff

  • Must be able to work well under pressure

  • Must be able to accurately follow instructions, both verbally and written

  • Must be highly detailed orientated

  • Must have excellent computer skills

  • Must have strong working knowledge of Microsoft Office programs

  • Must be able to work in a fast paced environment

  • Must have excellent listening skills

  • Must possesses excellent communication skills

  • Must be professional in appearance and demeanor

  • Must always ensure a teamwork environment

  • Ability to work a flexible schedule that may include evenings, weekends and holidays

Working Conditions:

  • Must be able to stand on feet throughout the shift, with intermittent periods of walking and stair climbing.

  • Must be able to frequently lift and carry up to 25 lbs at shoulder height

  • Must be able to frequently lift and carry up to 50 lbs;

  • Must be able to bend, squat, push and pull frequently;

  • Must be able to perform simple grasping, fine manipulation, squeezing, overhead reaching and repetitive hand & arm movements frequently.

  • Must have the ability to deal effectively and interact well with the guests and associates

  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

  • Must have a passion for creating an exceptional experience for all guests

  • Must be able to stand and walk throughout the shift

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VIEW JOBS 10/9/2019 12:00:00 AM 2020-01-07T00:00 Benchmark's company culture is central to our management philosophy. The company's stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures. To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey. Job Description Summary: The Assistant Manager is responsible for providing assistance to the Manager. S/he will assist with overseeing Henrietta's Market to ensure optimum performance, exceptional guest service and maximum profitability of all functions. S/he will train and motivate staff to exceed goals. Job Description: Essential Job Functions: * Maintains a commitment to customer service and guest satisfaction * Leads and supervises the outlets team * Enforces high standards of hygiene and sanitation within the outlet * Tracks payroll and revenue daily * Assists with establishing par levels for supplies and equipment * Supervises the performance, attendance, attitudes, appearance and conduct of service team * Manages timely completion of performance appraisals of service team * Assists in monitoring and maintaining the outlets' systems and equipment to ensure their optimum performance * Develops and implements controls for expense management * Helps to implement strategies to continually improve revenues * Assists with the development, training and inspiration of outlets staff for promotion * Assists with the design and implementation of training programs * Empowers team to exceed service standards * Instills a calm, organized approach in all stressful situations * Maintains a safe and pleasant work environment * Ensures cleanliness of outlets' storage rooms * Promotes high associate morale * Recommends discipline and/or termination when appropriate of team members * Takes a proactive approach to coaching and counseling * Conducts staff meetings as necessary * Attends appropriate resort, division and department meetings * Resolves guest issues promptly and with great care and effectiveness * Maintains a strong knowledge of hospitality trends, especially food & beverage * Provides general resort information for guests * Utilizes labor management tools to schedule and control labor costs * Offers warm and sincere welcome/farewell for all guests of company use of guest name & good eye contact with each guest * Maintains an up to date working knowledge of all resort amenities as well as any special events * Interacts with resort staff in a professional manner, assisting other departments with necessary information * Up sells other resort services and amenities to guests * Always maintains a professional demeanor and attitude * Communicates all pertinent information to the outlets team * Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor. * Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver. * Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised. * Remains alert, courteous and helpful to the guests and colleagues at all time * Performs other related duties as assigned Job Requirements: * High school diploma or equivalent required * Two or four year degree in field of choice preferred * At least three years supervisory food and beverage experience required * Prior Four or Five Diamond experience preferred * Must be a United States citizen or possess a valid work permit * Must have valid driver's license and meet company driving standards * Must possess valid Servsafe/Food Handler's card * Must have excellent leadership skills * Must be a positive example for staff * Must be able to work well under pressure * Must be able to accurately follow instructions, both verbally and written * Must be highly detailed orientated * Must have excellent computer skills * Must have strong working knowledge of Microsoft Office programs * Must have excellent listening skills * Must possesses excellent communication skills * Must be professional in appearance and demeanor * Must always ensure a teamwork environment * Ability to work a flexible schedule that may include evenings, weekends and holidays Working Conditions: * Must be able to stand on feet throughout the shift, with intermittent periods of walking and stair climbing. * Must be able to frequently lift and carry up to 25 lbs at shoulder height * Must be able to frequently lift and carry up to 50 lbs; * Must be able to bend, squat, push and pull frequently; * Must be able to perform simple grasping, fine manipulation, squeezing, overhead reaching and repetitive hand & arm movements frequently. * Must have the ability to deal effectively and interact well with the guests and associates * Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner * Must have a passion for creating an exceptional experience for all guests * Must be able to stand and walk throughout the shift Benchmark Hospitality San Antonio TX

Assistant Manager - Henrietta's Market

Benchmark Hospitality