Spencer Gifts, LLC Egg Harbor Township , NJ 08234
Posted 2 weeks ago
Employee Type:
Full-Time
Location:
Egg Harbor Township, NJ
Job Type:
Admin
Customer Service
Hospitality
Management
Experience:
3 to 5 years
Date Posted:
4/19/2024
Job Description
Overview
We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!"
At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.
One Team / One Goal
We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.
We offer a comprehensive benefits package that includes:
Flexible work environment
Career advancement
Competitive base salary
Bonus opportunity
Vacation, Personal, Sick and Holiday pay
Medical, Dental, Vision, Disability, Life and AD&D insurance
401k with a company match
30% merchandise discount
Responsibilities
This position will oversee the day-to-day operations and workflow of the Guest Services Team, ensuring quality and guideline compliance. This position will also work effectively across departments to ensure seamless communication and information sharing for performance enhancement, training, and process improvement.
Oversee the day-to-day performance and workflow of the Guest Services Team and answer team questions, help with problems, and oversee their work for quality and guideline compliance
Work effectively across all departments to ensure that information is captured and communicated appropriately for purposes of performance, training and process improvement and maintain comprehensive working knowledge of all programs, tools, and systems
Ensure that operational performance goals and Key Performance Indicator performance standards are met
Take escalated customer calls and answer questions/recommend corrective services to address guest complaints
Perform department auditing and assessments for the team and provide feedback for calls, live chat, emails and social
Assist in determining work procedures, prepare work schedules, and expedite workflows
Conduct team meetings to update members on best practices and continuing expectations and administer corrective action when needed, following all departmental guidelines and established timeframes
Coach and develop associates to improve quality, performance, and productivity; develop and implement goals and action plans as needed
Participate in hiring and interviewing processes and new team member onboarding
Qualifications
Bachelor or Associates degree or 3-5 years' experience and/or training; or equivalent combination of education and experience
Proficiency with MS Office to include Outlook, Word, and Excel
Strong verbal and written communication skills
Excellent organizational skills to manage and prioritize multiple tasks
Ability to remain confidential with all proprietary and sensitive information
Ability to mentor and provide support to other associates
Spencer Gifts, LLC