Assistant Manager, Front Office - Intercontinental San Francisco

A little taste of your day-to-day

Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Assistant Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to uniformed and concierge services. Every day is different, but you'll mostly be:

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes.

• Engaging with guests to build personal relationships and remedy any complaints utilizing independent judgement in resolving issues.

• Conducting regular front office inspections to ensure we're making the right first impression, directing the team to make tweaks where they're needed.

• Managing your own time while identifying and completing projects.

• Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk.

• Training colleagues on PBX procedures and taking the lead during an emergency or crisis.

• Reporting into the Front Office Manager, you'll manage a team of front office supervisors and colleagues across several departments.

What we need from you

• Three (3) years of Front Office/Guest Service experience including management experience

• Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration preferred

• Must speak fluent English

• Other languages preferred

What you can expect from us

The salaried pay range for this role is $68,000 to $78,000. This range is only applicable for jobs to be performed at InterContinental San Francisco. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

You can apply for this role through the link below (or through internal career site if you are a current employee).

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.