Assistant Manager: Freezer Cabinet Operations Rep; Wilkes-Barre, PA

Genpact Wilkes Barre , PA 18701

Posted 5 months ago

Freezer Cabinet Operations Representative

Function: Operations

Wilkes-Barre, Pennsylvania

With a startup spirit and 80,000 curious and courageous minds, we have the expertise to go deep with the world's biggest brandsand we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Freezer Cabinet Operations Representative

This position serves as primary liaison between sales personnel, brokers, distributors, customers and various departments and functions to investigate, resolve and respond to issues and questions. Ensures customer orders are processed, shipped and invoiced. Demands critical thinking abilities to facilitate resolution to both short term and long term service issues. Coordinates and processes a multitude of distributor, operator, and national account contracts, ensuring timely and accurate payments, and gross margin integrity.

Responsibilities

  • Support 6 regional business managers directly and OOH Key Account and National Account managers indirectly

  • Lead regional cabinet inventory including; orders, moves, pick-ups, deliveries and spare parts and service repairs

  • Process new OOH business leads that originate through the call center

  • Address customer inquiries both telephonically and by email to handle and resolve customer/distributor complaints

  • Prioritize and provide customers/distributors with product and service information in a timely manner and

  • Call out unresolved issues to line manager based in level of severity

  • Enter new customer information into Freezer Management System (FMS) system

  • Handle and cleanup daily, weekly and monthly cabinet inventory activities

  • Document all call information according to standard operating procedures

  • Complete call and shipping logs and produce call reports daily

Qualifications

Minimum qualifications

  • Associates or college degree

  • Proficient in and MS Word, Excel and Outlook with good data entry and typing skills

  • Ability to speak Spanish a plus

  • Must have operational or compliance experience in a call center / collections environment

Preferred qualifications

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

'681759


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Assistant Manager: Freezer Cabinet Operations Rep; Wilkes-Barre, PA

Genpact