Assistant Manager, Ecommerce (F/T W/Benefits)

Goodwill Industries Of Northern Michigan Traverse City , MI 49685

Posted 4 months ago

The eCommerce Assistant Manager assists the E-Commerce manager in staff and store operations to achieve store revenue and expense goals. Primary areas of responsibility include: staff management and training, accounting-related operations, store housekeeping/maintenance and customer service.

Primary Duties:

  • Support the mission and vision of Goodwill Industries of Northern Michigan.

  • Perform work in a safe manner observing all Goodwill safety policies/procedures.

  • Perform duties and interact with all Goodwill team members, clients, and customers in a professional manner. Respect the diversity of others including, but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.

  • Creates individual listing goals for the listers, and provide routine updates on performance to those goals. Provides direction and supervise E-Commerce staff and operations to achieve financial goals.

  • Hiring and training staff, assess performance and provide feedback, coaching and counseling as appropriate to ensure a high level of productivity.

  • Participate in planning, organizing and prioritizing store operational requirements and act as a resource for resolving problems.

  • Participate in defining staff development needs, and administer disciplinary action as required, up to and including termination with appropriate approvals.

  • Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping websites.

  • Prepare and organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.

  • Receive and process payments from customers, using electronic transaction services.

  • Compose images of products, using video and still cameras, lighting equipment, props, or photo and video editing software.

  • Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions and complaints about products, policies, or shipping methods.

  • Implement security practices to preserve assets, minimize liabilities, or ensure customer privacy, fail-safe technology, information encryption, or firewalls.

  • Fill customer orders by packaging sold items and documentation for direct shipping or by transferring order to manufacturer or third-party distributor.

  • Cancel orders based on customer requests or inventory or delivery problems.

  • Maintain inventory of shipping supplies, such as boxes, labels, tape, bubble wrap, loose packing materials, and tape guns.

  • Order or purchase merchandise to maintain optimal inventory levels.

  • Provide excellent customer service, both internally and externally and facilitate team work with all other departments.

  • Perform other duties as assigned.

Reports to:

Ecommerce Manager


E-commerce staff and e-books staff

Education, Licenses, Certifications and Experience:

  • High school graduate or GED

  • One - two years of previous management experience required.

  • Preference will be given to candidates with an associate or bachelor degree in retail,

  • business management or related field.

Knowledge, Skills and Abilities:

  • Ability to communicate effectively with customers, staff, and people with disabilities.

  • Ability to read, count and write to accurately complete all transactions and documentation.

  • Ability to freely access all areas of the store including selling floor, stock area, and register area.

  • Ability to operate and use all equipment necessary to run store.

  • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.

  • Ability to work varied hours and days as business dictates.

  • Has experience with website analytics (Google Analytics, etc.)

  • Excellent communication skills and be a strong team player

  • Excellent organizational, critical thinking and decision-making skills.

  • Ability to balance execution with strategy is essential, as is the ability to manage multiple parties and work cross-functionally in the organization

  • Strong knowledge of computer use, familiarity with online sales vendors and related software programs. Outlook, Excel and Photoshop skills required.

  • Competent in internet use and a variety of computer software applications

Physical Requirements:

  • Works in an environment with occasional high stress, and short deadlines requiring overtime.

  • Sits, stands and walks for most of the work day.

  • Routinely bends, stoops, pushes, pulls, reaches, kneels, twists, turns throughout the day

  • Ability to lift up to 50 pounds. May be required to exert 150 300 pounds of force.

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Assistant Manager, Ecommerce (F/T W/Benefits)

Goodwill Industries Of Northern Michigan