Assistant Manager

Job Description

Description

We are looking for an outstanding Assistant Manager to join our team!

You will be working with a fun, positive, and efficient team to provide guests an experience that will keep them coming back each day. Good Treats, LLC is a franchisee of Dunkin' that aims to offer convenience for everyday busy people. We aim to establish and maintain a long-term close relationship with our guests, within our trade area by offering outstanding service, superior product quality, a broad range offering of beverages, donuts and sandwiches at affordable prices.

We have locations in:

Atwater Village, Burbank, Glendale, Santa Clarita, and Van Nuys

Responsibilities:

• TEAM ENVIRONMENT: Assist to recruit, hire, onboard and develop employees, communicate job expectations to employees; hold team members to accountable for their behavior and performance, addressing concerns promptly; support the development of team members.
• OPERATIONAL EXCELLENCE: Create and maintain a guest first culture in the restaurant; ensure all shifts are appropriately staffed to achieve guest service goals, maintain safe, secure, healthy environment by following and enforcing safety, food safety and sanitation guidelines, comply with all applicable laws. Ensure brand standards, recipes and systems are executed. Help prepare and complete action plans; implement production, productivity, quality, and guest service standards. Review guest feedback and restaurant assessment results and implement action plans to drive system improvements.
• GUEST FOCUS: Understands and exceeds guest expectations. Develops and maintains guest relationships. Displays a sense of urgency with guests. Seeks ways to improve guest satisfaction, asks questions, commits to follow through. Resolves guests concerns by following Brand recommended guest recovery process.
• PROBLEM SOLVING AND DECISION MAKING: Identifies and resolves issues and problems. Uses information at hand to make decisions and solve problems.
• INTERPERSONAL RELATIONSHIPS AND INFLUENCE: Develops and maintains relationships with team. Operates with integrity, demonstrates honesty, treats others with respect, keeps commitments.

You:

• Results and people oriented

• Works well with others, a team player

• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

• Sets and maintains high standards for self and others, acts as a role model

• Contributes to the overall team performance; understands how his/her role relates to others

• Consistently exceeds goals and expectations

What we offer:

• Flexible Schedules

• Growth and upward mobility

Requirements:

• 3+ years of restaurant management, team building, and operational experience

• Excellent written/ verbal communication skills

• 18 years or older

• High School Diploma or equivalent

• ServSafe Certified and Food Handler's Certificate

• Open availability, including nights and weekends

• Strong work ethic

Requirements

• Previous managerial experience preferred but not required

• Previous fast food/quick service restaurant experience required

• Top-notch customer service skills

• Strong verbal and written communication skills

• Excellent leadership skills

• Works well under pressure and is able to multi-task

• Financial literacy and analytical/problem solving skills

• Access to a vehicle and a valid Driver's License required

• Ability to lift 50 lbs

• Must submit to a background check

About

In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.

We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!

Good Treats, LLC. is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

This Dunkin' restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin, not Dunkin' Brands, Inc., Dunkin or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.