Title: Assistant Manager, Donor Testing
Location: St. Paul, MN
Status: Full-Time 1.0, Exempt
Schedule: 2nd Shift: 2pm - 10:30pm
Full-Time Benefits: Medical, Dental, Vision, 401K, PTO and EST
Supports and promotes department and organizational goals, mission and vision. Contributes to a culture that aligns with Memorial Blood Centers' values of respect, integrity, synergy, excellence and service.
The Assistant Manager is responsible for the operation of their designated shift in accordance with established Standard Operating Procedures (SOPs), applicable sections of the Code of Federal Regulations (CFRs), with emphasis on Good Manufacturing Practices (GMPs), the Clinical Laboratory Improvement Act of 1988 (CLIA), and applicable Innovative Blood Resources (IBR) policies, procedures and quality initiatives.
Provides excellent customer service and maintains proactive client communications. Maintain strong relationships with IBR internal and external customers through anticipation of their needs, problem resolution.
Provides day-to-day supervision of personnel in their shift and laboratory area and responsible for the engagement of Donor Testing staff through proper personnel management, training, development and evaluation of staff. Work with all of IBR management to ensure that organizational needs are being met. Promote the Mission, Vision, Values, and strategic objectives of the organization.
Promotes an engaged workforce through coaching, mentoring, and developing staff. Contributes to the overall success of the department through positive participation on the laboratory leadership team
Fosters a culture that aligns with Memorial Blood Centers' values of respect, integrity, synergy, excellence and service.
Assures technical accuracy and compliance of staff, computer systems, equipment and all processes involved in infectious disease testing of donor samples, through compliance with SOPs, cGMPs and regulatory standards.
Acts as liaison to and actively participates in MBC initiatives acts as Change Control representative and attends cross-departmental meetings. Assists in reporting measurements used for corporate initiatives as necessary.
Directs day to day operation and workflow during designated shift. Approves PTO requests and ensures adequate staff coverage to complete essential functions.
Leads quality assurance and continuous process improvements efforts utilizing a variety of LEAN and related methodologies.
Maintains a technically superior department through ongoing training and development of department employees, proper recruitment/hiring of new employees and employee termination when appropriate.
Analyzes and reviews department effectiveness through regular review of quality indicators and metrics.
Participates in educational activities, leadership training and other corporate initiatives.
Maintains competency in donor testing functions. Performs and documents quality control procedures for test reagents and equipment on a backup basis. Satisfactorily performs assigned proficiency testing and follows Good Manufacturing Processes at all times, with attention to detail.
Performs primary and secondary record review of department records (F.O.R.) for daily lot release activities on a backup basis. Communicates with staff in multiple departments to coordinate timing of lot release.
Complies with all established policies and procedures including testing and reporting protocols, safety practices, donor and patient confidentiality policies, personnel practices and promotes teamwork and communication both internally and externally.
Performs and documents routine maintenance/calibration activities for laboratory equipment on a backup basis.
Performs reagent pre-qualification according to established policies and procedures on a backup basis.
Assures result transmission to host computer and reporting to external customers in a timely manner.
Understands and delivers on customer needs. Utilizes service recovery responses when appropriate. Monitors and addresses customer complaints related to the quality systems
Assists with investigations for customer complaints related to testing or laboratory processes such as assay or equipment performance.
Accessible to staff to provide on-site, telephone, or electronic consultation to resolve technical problems. Rotates weekend and holiday on-call schedule to provide guidance and support to staff for issues that arise during non-business hours.
Participates in ongoing investigational studies of reagents, equipment, new methods or clinical trials. Assists in training on protocol for clinical trials, maintains regulatory binders, and reports findings to sponsor.
Participates and responsible for oversight of team members MBC established continuing education requirements, documents required continuing education units timely.
1.Bachelor Degree in Medical Technology/Clinical Laboratory Science highly preferred. BS degree in chemical, biological, or CLIA equivalent (Associates of Science Degree/MLT plus 4 years related experience) with relevant leadership experience acceptable
2.Graduate of a CLIA approved degree program where laboratory experience was obtained and accompanies a working knowledge of good laboratory practices in addition to a minimum of 3+years' experience in the Donor/Clinical Testing Laboratory.
3.Must possess attention to detail, accurate in transcription of numbers, good written and oral communication skills, and computer input/retrieval skills, ability to work in a team environment or independently, good decision making skills, ability to work irregular hours or overtime as dictated by departmental needs. Must comprehend and apply clinical laboratory procedures and theory.
We are proud to be an EEO/AA employer. We maintain a drug-free and smoke-free workplace and perform pre-employment substance abuse testing.
Memorial Blood Centers