The Assistant Manager works closely with the Community Manager in overseeing the daily site operations and achieving the financial goals of the property. The Assistant Manager assists with personnel, marketing and leasing, collections, resident retention and customer service, community maintenance, contracted services, community safety and legal compliance. The Assistant Manager assists the Community Manager in completing administrative tasks including site accounting and report preparation, processing accounts payable, processing bank deposits, posting rent, and performing other administrative functions. The Assistant Manager reports directly to the Community Manager and assists with leasing team oversight. The Assistant Manager acts as Community Manager in his/her absence.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assists in supervising, motivating, training and scheduling office team. Cross-trains office team to increase employees' abilities to handle several functions within their discipline.
Develops strategies for resident retention and delivers exceptional customer service in order to achieve the resident turnover goals of the community. Assists with on-going leasing and marketing efforts and lease renewal programs.
Contributes to overall occupancy goals by handling telephone inquiries, touring prospective residents, showing "sharp" apartments, closing the sale by obtaining an application and deposit, qualifying applicants according to site criteria, and completing all required paperwork.
Assists with conducting regular community and "sharp" apartment inspections to ensure the community meets established standards for curb appeal, safety, and cleanliness.
Provides input toward developing programs that increase revenue, decrease expenses and increase resident satisfaction.
Assists with collecting and maintaining current market information including monitoring competitor amenities, pricing and specials. Assists in creating and implementing innovative marketing and advertising plans and strategies to counteract changes in market conditions and remain competitive in the market.
Ensures that all employees are providing exceptional customer service and resident relations by being friendly, courteous and professional at all times when dealing with residents.
Assists Community Manager with ensuring all site administrative policies and procedures are being followed according to the Personnel & Payroll Handbook, Employee Handbook, General Administrative Procedures (GAP) Book and Safety Manual.
Utilizes persistent and aggressive collections efforts to minimize payment delinquencies. Adheres to all legal and company procedures required in the eviction process.
Assists Community Manager (working closely with the Maintenance Supervisor) in managing the community maintenance programs including promptly and courteously responding to resident requests for maintenance, monitoring preventative maintenance programs, providing an adequate supply of "sharp" apartments to meet the leasing efforts, and ensuring community appearance meets or exceeds site standards.
Assists with ensuring that all community employees comply with the legal, operational and administrative policies and procedures. Promotes and ensures compliance with Fair Housing laws and other industry-related federal, state, and local laws. Maintains documentation verifying compliance.
Completes administrative and accounting reports, performs other administrative and clerical tasks as assigned by Community Manager including posting rent, making bank deposits, handling resident account inquiries and security deposit refunds, processing accounts payable invoices, placing orders for supplies and performing duties related to month-end closing.
Assists Community Manager in planning and implementing resident functions and programs that promote resident satisfaction and retention.
Assists Community Manager with resident relations issues and on-site emergencies as they arise.
Participates in all mandatory training programs.
May be required to assist at other Shelton-Cook Real Estate Services properties as requested.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITY REQUIRED:
Ability to communicate and maintain good relationships with Corporate Office employees, residents and community employees.
Excellent interpersonal skills and the ability to interact effectively with persons of diverse social, cultural and ethnic backgrounds.
Proficiency in all administrative, leasing and marketing areas of property management operations.
Good sales and leasing skills.
Good written and verbal communication skills.
Strong bookkeeping, problem-solving and analytical abilities.
Good leadership and supervisory abilities.
EDUCATION AND EXPERIENCE REQUIRED
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands of the job described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear. The employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee normally works primarily in a temperature-controlled indoor environment, but may occasionally work in an outdoor environment exposed to adverse weather conditions.
Allison-Shelton Real Estate Services