Assistant Manager / Co Manager

Solstice Sunglasses Rosemont , IL 60018

Posted 2 months ago

Overview

You're a natural leader, engaging and inspiring. You're self-driven, motivated and naturally curious and passionate about your workplace. You take pride in delivering exceptional customer service through maintaining and representing a company's core values. If this is you, read on!

As a SOLSTICE Co-Manager, you'll be the Store Manager's trusted partner helping to own the operation and success of your location, ensuring the store is consistently meeting and exceeding performance goals and company standards. Our Co-Managers lead by example, reinforcing our service and selling expectations and creating an outstanding store experience.

Responsibilities

Includes all Selling Specialist and Keyholder duties, as well as:

  • Model and lead store selling and service efforts, ensuring personal goals are met, while driving store sales, productivity and mystery shop results

  • In the absence of the Store Manager, or as assigned, operate as the Manager-on-Duty

  • Self-motivated/takes initiative to ensure all operational functions are being completed accurately and timely; delegate, direct and prioritize tasks, as needed

  • Stay up-to-date with Corporate communication; ensure the store team is kept informed through the Daily Focus/Communication Binder, touchbases, store meetings etc.

  • Partner with the Store Manager in training and supervision of the team to drive results and develop and maintain selling, service, and product knowledge skills; coach and guide Selling Specialists and Keyholders

  • When the Store Manager is not present, communicate as needed with the store's District Manager (DM) and Regional Manager (RM)

  • Partner with SM, DM, RM and/or Loss Prevention to address concerns related to unsatisfactory performance and policy violations in a timely matter

  • Assist the Store Manager with team recruiting, interviewing and hiring

  • Create and promote strong business relationships with vendors, mall management and local businesses

  • Owns personal development; actively listens and accepts feedback, direction and guidance

  • In the long term absence of a Store Manager, the Co-Manager may be assigned additional responsibilities; in these instances, a District Manager will act as the Co-Manager's immediate supervisor

  • Other duties deemed necessary

Qualifications

  • Prior retail sales management and customer service experience necessary; experience with luxury goods a plus

  • Passion for fashion, trends and style

  • Demonstrate strong leadership ability; approachable, engaging and proven conflict resolution skills

  • Operates well in a fast-paced environment; adapts well to changes in traffic patterns, environments, tasks, etc.; proven time management and organizational skills

  • Positive attitude and approach to work; remains engaged, motivated and productive during downtime

  • Excellent verbal and written communication skills; is able to adapt style, as needed

  • Proficient in Microsoft Excel, Word and eMail

  • Proven analytical skills

  • Strong attention to detail

  • Confident and mature

  • Reliable and punctual

  • Able to work flexible hours, including nights, weekends and Holidays

  • Ability to stand for long periods of time*

  • Ability to climb a ladder

  • Ability to lift and carry 25 pounds

  • College degree preferred

  • Hours may vary due to regulations set forth by specific states

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Assistant Manager / Co Manager

Solstice Sunglasses