Assistant Manager, Client Services

Sephora Thousand Oaks , CA 91362

Posted 2 weeks ago

Job ID: 184912

Location Name: CA-Westlake (0938)

Location Type: Stores-US

Location: 4000 Thousand Oaks BLVD, Thousand Oaks, CA 91362, United States (US)

Job Type: Full Time

Position Type: Regular

Job Function: Retail Leadership

Store Leadership

At Sephora, we know our success is based on the fearless leadership of our teams. Each of our retail locations has unique needs to best serve both its clients and staff, and we rely on our Leads, Store Directors, Specialists, and District Managers to manage multiple aspects of their businesses as if it was their own. This allows them to pay it forward as role models for their teams-the teams that impact our clients every day.

Your role at Sephora:

As a Assistant Manager, Client Services, you will be responsible for overseeing service, classes & event execution in a specific Sephora Store location. You will be responsible for ensuring that all Services Coordinators and employees perform Sephora's services within Sephora standards and that the team achieves and exceeds company objectives. In addition, you will:

  • Drive sales and services at the Studio

  • Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services

  • Ensure staffing levels are adequate to support a smooth flow of clients receiving services and keeping seats filled

  • Manage the development of artistry skills and certifications on the team

  • Regularly act as the Client Experience & Logistics Leader within the store

  • Engage with employees and clients on-stage whenever possible

  • Demonstrate a strong understanding of the store's sales performance and business opportunities.

We're excited about you if you have:

  • One to three years' experience in a similar role at a similar volume store or equivalent internal experience

  • Proven ability to influence peers and provide feedback

  • Ability to demonstrate strong client service skills

  • Demonstrated effective time management and problem-solving skills

  • Flexible availability to work during "peak" retail hours such as nights, weekends, and holidays

You'll love working here because:

  • You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams

  • Employees enjoy a product discount & receive free product various times throughout the year

  • Sephora heavily invests in training for our stores

  • Sephora offers comprehensive medical benefits, competitive 401k, gift matching

  • Sephora's parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs and Dior

Our legal team wants you to know what's required:

  • Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance filled environment

  • Adherence to Sephora's dress code and other policies in the Sephora Employee Handbook

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Assistant Manager, Client Services

Sephora