Bankers Trust Des Moines , IA 50301
Posted 2 weeks ago
There are important qualities you look for in an employer - meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we're proud of the premier workplace we've created. We regularly receive best in class results through our biennial employee engagement survey. We're also proud to receive recognition from others, including our designation as a "Best Place for Working Parents," being a four-time recipient of the Greater Des Moines Partnership's Inclusion Award, and being named one of the "Best Businesses Supporting Local Charity" by readers of the Business Record.
Job Summary:
The Assistant Manager works collaboratively with the Consumer Services Manager to provide branch leadership and deliver superior customer service. The position will be responsible for assisting with the direction and administration of branch operations and ensures established policies and procedures are followed with an emphasis on audit controls. The Assistant Manager trains, directs, and assists in supervising branch staff and oversees and assists clients with a full range of bank products and services. This position must be able to work every other Saturday morning and be flexible regarding hours.
Primary Functions and/or Responsibilities:
Assists in the supervision of Branch Operations, Audit, and Security standards
Completes Performance Reviews, Touchpoints, Crucial Conversations, and Employee Development with Direct Reports
Hires, trains, and schedules staff to maintain service standards
Manages a client portfolio that contributes to the growth of the Branch while building and maintaining relationships
Processes loan applications and assists branch staff with loan processes & recommendations while building their skill set
Operates a teller cash drawer and covers teller line when needed
Provides exceptional service to clients and follows up on any service issues
Supports the Bank's initiatives, such as the employee engagement process, to promote a team environment where employees are encouraged and supported
Participates in the Bank's internal committees to strengthen inter-bank relationships and develop partnerships with business partners
Utilizes and tracks sales and opportunities in CRM
Participates in community and chamber activities to show the Bank's commitment
Performs other duties as assigned
Education and/or Experience:
High School Diploma or equivalent
At least two years of retail branch experience required
At least two years of experience in lending required
At least one year of supervisory experience preferred
Signature Medallion certification obtained within 90 days required
Notary Public certification obtained within 30 days required
Active community involvement preferred
NMLS upon hire is required
Specific Skills, Knowledge & Abilities:
Strong leadership and decision-making skills
Knowledge of lending underwriting practices
Willingness to show leadership and guidance in the frontline
Ability to effectively train, motivate and coach employees
Keen understanding of digital banking
Ability to effectively use electronic resources
Proven experience as a sales leader or team leader
Ability to prioritize and meet deadlines
Ability to interact effectively with clients and internal departments
An adaptable and an organized multi-tasker that thrives in a fast pace, changing work environment
Ability to work flexible hours, including some evening hours for meetings
Hours vary between 7:30 a.m. to 6:00 p.m. Monday - Friday and every other Saturday from 8:30 a.m. to 12:30 p.m.
Hiring Salary Range
The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate's prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions.
Hiring Salary Range: $64,000 - $80,000
Benefits
Group Health, Dental, and Vision Insurance
Generous Paid Time Off (PTO)
Volunteer Time Off (VTO)
401(k) plan with lucrative company match
Tuition assistance
Company Paid Life Insurance
Paid Parental Leave
Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
Team Member Banking - a suite of products and services with special benefits for employees
Hybrid Eligibility: Position will be onsite.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
"PROTECTED VETERANS" AND "INDIVIDUAL WITH DISABILITY"
Bankers Trust