Assistant Manager

ASSISTANT MANAGER

Job Title: Assistant Manager FLSA Status: Exempt

Arona Home Essentials

Date Created/Updated: 11/2021

Summary:

The Assistant Manager manages the sales and marketing function in an Arona store. The major emphasis is on telephone and floor sales, direct marketing, new Customer growth, Customer service program, and store merchandising.

Duties and Responsibilities:

• Acquisition and Maintenance of Customers

• Setting weekly and monthly sales goals and staging products

• Update the goal board daily.

• Ensure execution of the sales FLOW, including telephone sales and showroom sales.

• Generate new business through apartment community/business accounts.

• Create and implement marketing strategies in the community to generate new sales.

• Ensure that the showroom floor is merchandised as per guidelines.

• Ensure compliance with the No-Holes Policy

• Perform routine service calls and product exchanges per first up system.

• Handle service issues for Customers immediately

• Resolve Customer opportunities immediately.

• Assist General Manager with product ordering, including planning for future sales and events.

• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.

• Responsible for maintaining the store's warehouse in a neat and orderly manner.

• Confirm Customer identification, collect money, and obtain Customers' signature on lease agreements.

• Review and close lease agreements per first up system

• Monitor and ensure efficient operation of the Quality Assurance Center

• Assist general Manager is stock balancing.

• Other tasks as assigned by management

Education and

Experience:

• High School diploma or equivalent preferred

Required Skills:

• The skills to effectively perform all functions in the store.

• High energy level

• Professional appearance

• Knowledge of merchandising techniques

• Satisfactory MVR, DOT physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver's License, and compliance with eh Company's Driver Qualification Policy.

• Position requires bending, stooping, and standing for extended periods of time.

• Good computer knowledge

• Demonstrated selling skills.

• Good communication and interpersonal skills

• Good driving skills

• Excellent phone etiquette

• General product knowledge

Physical Requirements:

• Position routinely requires lifting, loading, and "dollying" merchandise 50 - 300 pounds.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by employees assigned to this classification. Other tasks may be assigned by management