Want more than just a job? Join Forever 21's Retail Operations Team and showcase your fashion retail skills while working with our exceptional retail staff!
Position: Assistant Manager
Department: Remote-Store Operations
Reports to: Store Manager
Direct Reports: Yes
FLSA Status: Non-Exempt
Location: 500 N. Euclid Street, Anaheim, CA 92801
The Assistant Manager will be responsible for supervising a range of store duties which includes overseeing the registers, visual aesthetic of store, loss prevention, launches, newly hired Associates, and the training for leaders on duty. In accordance with company-defined practices and processes, the Assistant Manager will also administer all aspects of facility issues, loss prevention audits, safety trainings and administrative duties to ensure the highest quality in-store experience for both our store team and customers.
Actively participate in store walkthroughs with the Store Manager and District leaders to ensure consistency in the quality of service, operation and visual execution
Lead overall store earnings by driving top line sales and managing controllable contribution. This includes educating Associates on ways to drive sales through promoting service standards, product knowledge, etc.
Support daily merchandising, floor set planning and execution, replenishment, launches, updates, planning and execution, shipment, zero selling reports, loss prevention, and service
Monitor daily payroll planner, adjusting schedules accordingly, and completing register audits as necessary
Ensure all delivery information is accurately reported to verify all shipment-related paperwork meet audit requirements
Identify and execute training decisions to maximize business opportunities per the company strategy
Follow up closely with the Store Manager on a daily basis for any current or upcoming open position
Assist the Store Manager with ensuring that talent management is achieved. This includes recruiting, onboarding, networking, new hire documents, training, engagement, retention, and recognition initiatives for the store
Train, coach and direct Associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques as needed
Communicate training assessments with corporate organization and utilize the development and implementation of training courses. This includes identifying and arranging suitable training solutions for employees
Collaborate and help execute with the leadership team to make product placement adjustments based on selling, inventory ownership, store design type, assortment levels, and merchandising report