Assistant Manager

Job Description

General Summary The Assistant Manager manages overall store operations and the achievement of company goals and directives. Essential Duties & Responsibilities Include the following.

Other duties may be assigned. Customer Service • Provide positive representation of store. • Proactively assist customers in solving problems. • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. • Provide a friendly, outgoing demeanor; work well with customers as well as associates. • Ensure all calls and pages are answered promptly, courteously and effectively. • Handle customer complaints.

Work to resolve problems with the customer and have store's best interest taken into consideration. Store Operations • Ensure a positive, professional and safe work environment for all associates. • Supervise the "general operations" of the entire store. • Responsible for opening and closing the store. • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas. • Oversee all cashiering functions including training, maintenance, audits, and reports. Inventory & Merchandising • Assist to ensure forklift operations and receiving is completed in a safe and efficient way. • Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures. • Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability. • Assist with merchandise resets throughout the store. • Assist to ensure all signage is current in the store. • Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Leadership • Manage all aspects of store operations in the absence of the General Manager. • Lead by example; be approachable by all associates and customers. • Participate in store meetings. Education High School or GED equivalent. Experience Previous retail management experience preferred.

Hardware experience preferred. Physical Demands Standing, walking, lifting (up to 40lbs) and climbing.