The Service Representative reports to the Property Manager and works to prepare recently vacated apartments for market readiness and availability to rent to another tenant. The Service Representative also may respond to service work orders, perform painting and pressure washing duties, grounds keeping, and less technical tasks or to assist Maintenance staff in the performance of more technical duties.
The successful candidate will embody and work to reinforce MAA's Core Values. Those values include:
Appreciating the uniqueness of each individual
Communicating openly and with integrity
Doing the right thing at the right time for the right reasons
Duties and Responsibilities
Receives "make ready" assignment; gathers all necessary tools, equipment, and supplies needed to make an apartment unit available to rent.
Checks caulking and applies where needed.
Evaluates carpet and vinyl; shampoos carpet/vinyl, or replaces carpet/vinyl if needed.
Checks air conditioning unit, heating unit, water heater, and all appliances; makes minor repairs if needed; contacts Lead Service Technician for more extensive repairs or replacements.
Repairs or replaces baseboards or trim as needed.
Polishes and varnishes cabinets and other woodwork as needed.
Checks all doors and windows and re-keys all locks.
Repairs holes in walls and performs painting duties as needed.
Responds to service calls to make less technical repairs or replacements; assists Lead Service Technicians as needed.
Pool maintenance and landscape duties as needed, including pressure washing and cleaning.
Performs other related duties as assigned to meet the needs of the business.
Knowledge, Skills, and Abilities
Ability to understand basic instructions and follow a checklist of tasks
Skill in using basic hand tools
Ability to perform basic work in electrical, plumbing, painting, and carpentry
Knowledge of safety procedures
Ability to assess detailed repairs and replacements in a vacant apartment to make it available for a new resident
Ability to perform physical labor and to lift heavy weights regularly
Mid-America Apartment Communities, Inc