Assistant Maintenance Manager

Gables Residential Trust Austin , TX 78719

Posted 3 months ago


If you pride yourself on your ability to make quick, durable fixes and enjoy making people smile, you're the one we want as our assistant service manager. With the bulk of your duties consisting of responding to service requests safely and efficiently, you'll make plenty of our residents grin. You also please new residents by ensuring their new home is move-in ready. As the right-hand man (or woman) to our service manager, you enjoy additional responsibilities that include preparing associate schedules, monitoring inventory, and prioritizing service requests. Our assistant service manager is a vital position to help our properties maintain excellent curb appeal and provide our residents with a glorious place to call home.


  • Assist service manager with providing technical skills and training to service team

  • Teach and promote safe work practices

  • Attend and participate in technical training programs to maintain personal skill level

  • Assist with recruiting and hiring of quality staff; recommend promotions and terminations when necessary

  • Communicate professionally and delegate effectively with staff members

  • Assist service manager with staff development through continuous motivation and training; assist with counseling sessions to ensure the team is effective

  • Comply with all personnel management policies and procedures

  • Work with service manager to adhere to budget guidelines and obtain competitive bids on major expenses

  • Purchase supplies as necessary using standard purchase order system and proper bidding procedures under supervision of service manager

  • Prepare staffing schedules consistent with property needs under supervision of service manager

  • Assist service manager with monitoring inventory of parts and supplies and appropriate levels

  • Participate in company meetings

  • Work with service manager to ensure physical condition of property is maintained according to company operating and safety standards

  • Assist service manager with organizing and prioritizing service requests; ensure all service requests and repairs are made correctly and in a timely manner

  • Help service manager oversee completion of service requests in 24 hours or per property policy

  • Work with service manager to ensure excellent curb appeal at all times

  • Inspect grounds, buildings, and other property features as required to minimize liability concerns

  • Assist service manager with overseeing turnkey operations and ensuring that vacant units are made rent-ready in a timely manner

  • Work with service manager to maintain an effective preventative maintenance program

  • Maintain an organized, clean and safe work area

  • Ensure adherence to the company safety and hazard communications programs, policies and procedures

  • Maintain a high level of customer service

  • Communicate effectively with residents, fellow associates, vendors and supervisors

  • Assist service manager with department budgeting and reforecasting as required

  • Other tasks as assigned by the supervisor


  • Each job duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job's essential functions.


  • No specific level of education is required

  • Ability to read and write English for safety and productivity reasons

  • Ability to accurately perform basic mathematical functions

Professional Experience

  • One to two years minimum experience in property management maintenance, other building maintenance or related trade. Renovation experience may be required for older properties built 5 or more years ago.


  • Ability to work any of the seven days of the week, 52 weeks of the year. Our community staffing limitations make it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested.

Physical Requirements

  • Hand-on repairs and maintenance constitutes 90 to 95 percent of the work, with remaining time spent supervising the work of other associates and outside contractors in the absence of the service manager

  • Perform general maintenance repair tasks professionally without endangering yourself, residents or fellow associates

  • Must be able to move up to 50 pounds variable distances; mobility and flexibility to use ladders to heights in excess of 8 to 9 feet; ability to work outdoors in temperatures above 90 degrees or below 32 degrees Fahrenheit


  • Valid driver's license and current automobile insurance is required; position requires own vehicle to fulfill all of job's functions

  • EPA certification Type I and II

  • Pest control, if performed in-house

  • Other licenses and certifications as required by Gables, state or federal law

  • Own set of basic hand tools; tools not provided by community

  • Use of general maintenance equipment including but not limited to: hand tools, ladders, refrigerant recovery units, landscaping equipment and required safety equipment; all equipment must be used without jeopardizing the safety of yourself, fellow associates or residents

  • Appropriate safety equipment and apparel that includes proper footwear, such as work boots


  • Ability to deal well with people

  • Good verbal communication skills

  • Strong customer service representation

Special skills include ability to diagnose problems with and repair the following:

  • Major appliances

  • HVAC, with EPA Certification

  • Basic to intermediate plumbing, sheetrock, general carpentry

  • Basic to intermediate electrical , when no license is required

  • Pool care and pest control if required by community

  • Roofs and gutters

  • Wallpaper/painting

  • Irrigation maintenance and repairs

  • Landscaping

  • Fountain maintenance and repairs

  • Foundation/sidewalk repairs

  • Ice/snow removal

Computer Skills

  • Basic computer and Internet knowledge

  • Intermediate knowledge of MS Word, Excel and Outlook

Learning and Development

  • Commit to ongoing professional development and career growth
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Region Security Manager Assistant Director (West Region)

Ernst & Young LLP

Posted 2 days ago

VIEW JOBS 10/19/2019 12:00:00 AM 2020-01-17T00:00 Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY's growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management. Join our Risk Management team and help protect EY from risks that arise from its professional practice. Risk Management teams provide coordinated advice and assistance on independence, conflicts, regulatory and risk management issues, as well as dealing with claims, and any queries regarding the organization's ethics. You'll help us meet our compliance responsibilities while supporting our client-facing teams as they deliver quality service to their clients. With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That's how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. Job Summary: EY Global Security promotes a safe and secure working environment at EY's offices and client sites. The Region Security Manager will play a key role in driving the regional implementation of Global Security policies and guidance and will develop and mature key elements of core Global Security disciplines consistent with local threats and risks. This person will work with Region Leadership, Global Security and Global/Area/Region Risk Management subject matter experts on security and risk issues. Essential Functions of the Job: Working with the Region Managing Partner, Region Director of Administration and Global Security, the role will entail involvement with, but not limited to, the following activities: Planning and Policy To understand and assist in the implementation of EY's Global Security Policy. This will include security operations, threat and risk monitoring, business continuity management (emergency preparedness and response planning, business continuity planning), physical security, asset protection (insider threat), travel security, and executive and meeting protection. Business Continuity Management (BCM) Emergency response plan and procedures must be developed at office location level and must include at a minimum: * Assigned crisis management team (CMT) and alternates, with agreed responsibilities * Notification and escalation tool and procedures (including full implementation of EY's mass notification tool) * Published list of immediate and subsequent actions to manage an emergency * Procedures for communicating in advance of, during, and after an emergency to EY people and families, clients, stakeholders, media * Greater specificity of planning and strength of resilience, where there is elevated threat and/or risk exposure * Coordination with landlord's and local emergency responders' plans * Regular training and exercise to prepare the CMT to respond effectively to a crisis situation (including test of the mass notification tool, once implemented) * Annual plan maintenance process to routinely update plans to reflect the changes in staffing and logistics Business continuity plans and procedures must be developed on an office, country or Region level (as appropriate for the geographical size under consideration - scope of plans should be devised in coordination with Global Security) and must include at a minimum: * Assigned Business Continuity Plan (BCP) management team, and alternates with agreed upon responsibilities * Notification and escalation procedures * Process for identifying critical functions and requirements through a business impact analysis * Process for prioritizing clients and client service commitments/responsibilities * Published list of immediate and subsequent actions to manage a business interruption * Arrangements and recovery procedures to meet critical requirements in established timescales * Development of and reference to or inclusion of the pandemic plan and any related infectious disease plan(s) * Confirmation of business continuity plans in place, meeting EY's recovery requirements, with critical local suppliers and service providers * A method for monitoring and tracking disaster related expenses sufficient to document continuity insurance claims * Annual training and exercise to prepare the BCP team to recover effectively in a disaster situation * Annual plan maintenance process to routinely update plans to reflect the changes in staffing and processes Physical Security To safeguard people and physical assets at EY offices physical security implementation must include at a minimum: § Formal written documentation of all existing controls § When considering new office space, a review of risk and threats present in and around the site and what controls the landlord is offering to offset these threats and risks § Controls to manage access to EY Facilities § Controls to ensure access system permits only authorized persons into EY space § Controls to create an audit trail for access to and movement within EY offices § Controls to limit access to sensitive areas (data rooms, records centers) to those with a business need § Management of security data in compliance with applicable laws, regulations and privacy policy § Controls to manage visitors access and use of EY facility § Controls to allow temporary access to EY facilities for visiting EY personnel and local EY personnel who have forgotten their security credentials * Controls to manage vendors (e.g. cleaning staff, repair people, building maintenance) and other non EY people who need access to EY space * Technical or manual controls to make certain that office perimeter and sensitive access doors are operating correctly § Controls to safely manage inbound and outbound mail and packages § Controls to ensure handling of personally identifiable information is consistent with relevant EY Privacy polices Asset Protection Asset Protection implementation must include at a minimum: * Prevention, detection, and response to insider threats (as defined through the EY Insider threat program) * Asset protection processes and reporting protocols Travel Security Travel Security discipline includes, at a minimum: * Use of EY's travel compliance process for travel to the extreme risk destinations. The compliance process must be initiated as soon as the potential travel is anticipated, to prevent negative impact from any unknown delays that may result * Coordination with Region travel services providers and use, coordination and implementation of travel security tools Executive and Meeting Protection Protection of EY's Executives and meetings must include, at a minimum: * Identification of EY Executives warranting protections enumerated within this security discipline * Provision of extraordinary support in extreme/high risk destinations as warranted * Threat and risk assessment for meetings reflecting: * The status or public interest of external speakers and attendees * Other events taking place at the same time, either at the venue, or in the vicinity * Capabilities of existing in-house security arrangements * Procedures to protect sensitive discussions/documentation (spoken, electronic and hard copy) * Confirmation of appropriate conference/hotel facility emergency preparations * Pre-identification of local emergency services (fire, police, medical) Security Operations Security Operations requirements for the Region include: * Participation in compliance process as related to any or all security disciplines * Communication of awareness material across the Region * Reporting on completion status of the implementations referred to in any of the security disciplines * Support and participation in any cross-functional security initiatives, as applicable to the Region * Conduct threat assessments * Work with local, state and federal law enforcement agencies to resolve issues such as missing persons, theft, threats against the Firm's workforce, brand, locations, or assets. * Ability to communicate with executive leadership * Coordinate with Enterprise Support Services (ESS), Talent Team, EY Assist, General Counsel Office (GCO) and other business units as necessary to identify and document existing security practices, and recommend revisions * Facilitate training for Active Shooter and workplace violence threats * Must have 24/7 availability in the event of emergency events requiring immediate response, either telephonically or in person as appropriate and the capability to cover other Regional Security Managers during their off or away time. * Working knowledge of RFP and contract preparation Analytical Responsibilities: Individual will be responsible for collaborating within the Region Managing Partner, Region Director of Administration, EY's Global Security team and with other functions to further strengthen EY's internal and external security. To accomplish this, it will be important for this role to analyse the business environment, geographical variations, security requirements and stakeholder expectations. Supervision Responsibilities: Individual must be a self-starter, capable of readily managing and switching between multiple tasks and working with minimal supervision. Given the nature of the role, flexibility in schedule is required. The role currently does not contemplate any significant direct supervision of others, however, may play a supervisory role over some internal/external contractors engaged to support Security activities. Knowledge and Skills Requirements: * Highly developed interpersonal skills capable of building and sustaining effective working relationships internally and externally across countries and cultures largely by use of phone and email. * Desire to understand EY's culture and to deliver a service which is both appropriate and of the highest quality. * Excellent analytical and problem-solving skills combined with the flexibility to change priorities and respond quickly according to circumstances. * At ease in a dynamic environment. Remains unruffled under substantial and sustained pressure. * The tact and awareness to be able to communicate effectively at every level of the organisation. * Innovative, highly motivated, very positive and with both the ambition and drive to succeed, and the pragmatism to develop workable solutions where EY's unique structure requires. * An exceptional team player. * Willing to take ownership of any issue big or small. * Fluent communicator (both orally and in writing). Other Requirements: This position will be located in {insert appropriate US region}. Relocation costs are not covered. Some travel will be required. Remote video and communication tools will be leveraged to the extent possible/reasonable to balance travel requirements. Strong skills in written and spoken English are required. Job Requirements: Education: To qualify candidates must have a minimum of a relevant Bachelor's degree. Experience: Currently acting at a Supervisory level with at least 10 years' experience in a dynamic security environment or law enforcement environment. Preferred if this has been within a large national, international or multi-national organisation. Certification Requirements: The following certifications/training while not mandatory, will enhance the overall qualifications of the candidate: * A recognized security/business continuity qualification (such as CPP, PSP, CBCI, CSyP, CBCP/MBCP); * Graduation from the FBI National Academy or similar level police command leadership curriculum; * Formalized experience in conducting threat assessments related to workplace violence or protection of people/assets, active shooter training and/or curriculum development. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Ernst & Young LLP Austin TX

Assistant Maintenance Manager

Gables Residential Trust