Who We Are
We are honored to be recognized as a multi-award winning organization, including one of the Best Places to Work in Multifamily Housing for 2019. At CWS, we recognize these awards are won because our greatest asset is our people. CWS' competitive advantage is to hire leaders with qualities which allow them to successfully interact with colleagues and others in the workplace and beyond. Through your leadership, you are not just exemplifying CWS' strategy, you are expressing who you are and what you stand for as a leader.
Our five core values we embody are: Honoring Our Word, Ethical Dealings are Paramount, A Respect for People, Requirement for Profitability and Sustainability, A Demand for Excellence with a Sense of Urgency.
What We Do
Since 1969, CWS has delivered exceptional living experiences for our customers. Over the years, our company has expanded and we're proud to serve more than 60,000 residents and 800 team members across the country. We believe our success is a product of staying true to who we were at the onset. As a result, our daily actions are designed to deliver on our purpose of "Enhancing Lives the CWS Way." We have a signature style which includes friendly associates, responsive service, well-designed floorplans, unique amenities, and spotless communities.
What You Will Do
At CWS, an Assistant Maintenance Director is a combination of hands-on maintenance and customer service. While you enjoy the hands-on work of replacing dishwashers or repairing damaged carpets, it's your customer service skills that set your performance apart. Your maintenance, construction or general labor background provides you the skills to handle any maintenance task, while your customer service skills ensure CWS residents are satisfied and that their homes are in working order.
Essential Job Functions:
Provide technical and project direction to your maintenance team
Follow up on customer service issues to ensure resolution
Works directly with residents and team members to diagnose, assess and repair maintenance needs
Replace filters and clean air conditioning vents in vacant apartments and occupied units on an as needed basis
Perform HVAC, plumbing, minor electrical, carpentry, and other interior repairs
Service requests made by residents should be completed within 24 hours
Handle on-call duties whenever needed
Replace breezeway light bulbs as needed
Assists with apartment make-readies, includes painting, repairs, carpet cleaning, wall/sheetrock repair, lock changes, etc.
Order supplies and communicate with vendors
Assists in the distribution of flyers and other materials
Assists in picking up litter
Maintain pool chemical levels and cleanliness
Perform preventative maintenance
High School diploma or GED
EPA, State, and local certifications
Technical certifications preferred
Knowledge of on-site property management is preferred
Minimum 1-2 years previous work experience in apartment maintenance or trade that requires basic knowledge of electricity, plumbing, carpentry, painting, and HVAC
Able to interpret service requests and schedules in English
Verbal and written communication skills
Able to adhere to set and variable work schedule, including weekends and emergencies as required
Able to adhere to company policies, procedures, and practices
Able to establish and maintain effective working relationships
Able to professionally interact with customers, residents, and guests as needed
Own basic set of hand tools
Able to perform work responsibilities at locations other than assigned property
Able to travel within major metropolitan area and may be required to attend company functions in cities other than assigned location requiring overnight stay
Possess a valid Driver's License with good driving record and current automobile insurance
This job description is not an all-inclusive list of duties and responsibilities. CWS may add or change responsibilities in order to meet business and organizational needs.
CWS Apartment Homes