Assistant Housekeeping Manager

JOIN LOTTE

LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our next journey in Seattle and share a great story that pursue love, freedom, and life to move the hearts of our guests. We are hiring professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.

We invite you to join us today.

PURPOSE OF POSITION

Reporting to the Housekeeping Manager, the Assistant Housekeeping Manager manages and regulates aspects of the Housekeeping Team. As such you must be familiar with all duties. The Assistant Housekeeping Manager is responsible for maintaining guest rooms and public sectors in top condition. Must maintain a safe and orderly environment for guests and employees by keeping all guest rooms, public areas, and employee areas outside of the kitchen clean and sanitary. The Assistant Housekeeping Manager must cooperate with other departments to maintain guest room furniture, fixtures and equipment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: Bachelor's degree or higher in related field preferred. High school diploma or its equivalent.

• Experience: Minimum of 2-years housekeeping supervisory experience, preferably at a luxury hotel.

• Excellent organizational and computer skills.

• Possess a gracious, friendly, and fun demeanor.

• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.

• Strong verbal and written communication skills in English.

• Ability to work independently and to partner with others to promote an environment of teamwork.

• Ability to analyze data and trends and create strategies for improvement.

• Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills and the ability to make sound and timely business decisions.

• Results oriented with the ability to be flexible and work well under pressure.

• Excellent interpersonal skills with strong written and verbal communication abilities.

• Ability to work a flexible schedule: weekends, holidays, AM, PM, overnight and overtime when needed.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Must be detail oriented

• Must be proactive, flexible, able to meet deadlines, and to work under pressure

• Must be able to handle multiple tasks simultaneously

• Must be knowledgeable in Opera PMS, and HotSOS software

• Must have excellent communication skills. Must be able to receive instructions and make reports with accuracy.

• Must show basic computer proficiency such as with MS Office (Word, Excel, PowerPoint, etc.)

• Must be knowledgeable about applicable laws regarding the operation of hotels and restaurants.

ESSENTIAL FUNCTIONS

• Supervise and inspect the daily cleaning of the guest rooms, Front and Heart of House and ensuring the adherence to standards by completing inspection reports.

• Visually inspect cleanliness, appearance, and maintenance of VIP rooms, guestrooms, corridors, back landings, and staircases on assigned floors. Report and assign all deficiencies to appropriate departments.

• Review schedules daily to ensure proper staffing for the AM/PM shift and assign overtime if needed.

• Work closely with Front Office to ensure accurate status of arrival rooms.

• Issue assignments to staff for special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.

• Monitor and report expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide quality service.

• Refer and follow up maintenance issues with Engineering to protect hotel assets, and ensure a safe, accident free environment for guests and employees while maintaining QA standards.

• Monitor daily guest room key inventory for the AM shift.

• Assist and conduct daily line-up with staff. Inspect all housekeeping staff to ensure SOP's and grooming standards are followed.

• Assist in preparation of grids and workloads for housekeeping staff ensuring maximum efficiency.

• Ensure compliance with the accident/loss prevention programs; SOP's, MSDS, and all health/sanitation standards and regulations to achieve high levels of cleanliness and guest satisfaction.

• Ensure communication and feedback between all supervisors and employees.

• Monitor inventory of all housekeeping supplies ensuring that staff has necessary supplies available to perform their assignments.

• Follow the company's brand standards and code of business conduct.

• Keep informed of the company's values and ideal conduct. Act accordingly.

• Pursue the operational goal by carrying out all assignments tasked by a senior employee.

• Attend necessary training sessions as required by a training manager in accordance with any training plans.

• Maintain positive and productive working relationships with other employees and departments.

• Adhere to hotel grooming standards at all times.

• Use professional and polished language in all written and oral communication.

• Lead with passion and enthusiasm with a commitment to excellence and a creative approach.

• Dedicated to creating personalized experiences and lasting memories for our guests.

• Ensure the implementation of the highest standards in guest service, constantly seek out ways to improve product and service as well as increase volumes and profits.

• Follow department policies, procedures and service standards.

• Follow all safety policies.

• Oversee for cleanliness, organization and housekeeping/maintenance standards.

• Stand for an extended period of time or for an entire work shift.

• Maintain proper posture while at the desk and work area.

• Enter and locate work-related information using computers and/or point of sale systems.

• Other duties as assigned.

SUPPORTIVE ROLES

• Maintain a close, cooperative relationship with other departments to guarantee effective communication.

• Supervise employees' compliance with sanitation, cleanliness, fire prevention, health and safety standards.

• Supervise and maintain the availability, cleanliness and tidiness of items used in the department.

• Represent Lotte Hotel's service standards to all customers and provide them with distinguished services.

• Respond to customer requests promptly and with accuracy.

• Predict customer needs and strive to resolve complaints.

• Maintain a high level of knowledge concerning hotel services in communicating with customers.

POLICIES AND PROCEDURES

• Protect the privacy and security of guests and coworkers.

• Maintain confidentiality of proprietary materials and information.

• Follow company and department policies and procedures.

• Adhere to cash handling policies and procedures stipulated in the Cashier Bank Contract

• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

• Perform other reasonable job duties as requested by Supervisors.

BENEFITS AT LOTTE:

• Competitive wages

• Medical, Dental, and Vision plans that become available on Day 1 of employment

• Retirement Savings Plan (401k) with company matching

• Two weeks of Vacation Days

• Nine paid Holidays

• Three Personal Days to use every calendar year

• Public Transportation Discount (ORCA)

• A rich culture of Team Member Recognition