Assistant Housekeeping Director

POSITION SUMMARY:

This position supports the work of the YMCA of the Rockies, Estes Park Center, which operates a mission-based family and group conference and retreat center, serving more than 150,000 guests annually. The Housekeeping Assistant Director is primarily responsible for overseeing the daily operations of the Housekeeping Department. The Housekeeping Assistant Director must effectively use forecasting techniques, scheduling and efficient work assignments to successfully achieve this daily goal. The Housekeeping Assistant Director will identify and address productivity issues on a daily basis in coordination with the Director of Lodging Operations.

OUR MISSION AND CULTURE:

We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

ESSENTIAL FUNCTIONS:

• Possess a valid, USA state-issued driver's license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.

• Possess stamina to work in the environment described herein.

• Bi-lingual preferred.

• Recruit, interview, train, supervise, evaluate, and counsel year-round team members and direct reports.

• Coordinate with Housekeeping Logistics Manager to meet seasonal and year-round staffing needs based on short term forecasting.

• Coach, train and mentor crew leaders to become capable leaders.

• Work with crew leaders to ensure all cleaning and safety policies and procedures are being followed in the field, and to help identify areas for improvement.

• Work in coordination with Housekeeping Logistics Manager to oversee the office and daily schedule.

• Set performance standards and evaluate performance of Housekeeping Leaders.

• Establish and evaluate all staff and Housekeeping Leaders on average accommodation cleaning times.

• Use short term forecasting tools and communicate staffing needs based on arrivals, check outs, change-overs, and stay-overs.

• Ensure that accommodation cleaning standards and efficiency are met through quality control techniques.

• Report any quality control trends that crews are missing to the Director of Lodging Operations.

• Schedule and respond to carpet cleaning and biohazard clean up as needs arise.

• Assist the Director of Lodging Operations to establish and adhere to the annual housekeeping and laundry budget.

• Maintain budget by purchasing supplies and equipment for Housekeeping and Laundry, by using efficient buying methods, including annual evaluation of service contract providers.

• Ensure all machinery, chemicals and vehicles are properly operated and maintained.

• Ensure chemicals, biohazards and machinery are used safely according to established procedures.

• Audit and maintain SDS database.

• Ensure that lodge supply closets are stocked and Housekeepers are equipped with necessary cleaning supplies.

• Maintain uniform inventory and oversee issuance to year-round and seasonal staff.

• Ensure that regular Housekeeping Leader meetings are conducted and that post-meeting minutes are generated.

• Oversee the laundry operations and provide support to the Laundry Manager when necessary.

• Work cooperatively with other department managers and directors to meet department objectives and goals.

• Assist Director of Lodging Operations with systems use and management.

• Assist Director of Lodging Operations with other responsibilities as assigned.

REQUIREMENTS/QUALIFICATIONS:

• Two years of management experience in the hospitality industry housekeeping or laundry operations.

• Purchasing, inventory, and contract negotiation management experience.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS:

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions

• Uphold the YMCA of the Rockies Mission, policies, and programs.

• Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.

• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.

• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.

• Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.

• Commitment to diversity, equity, inclusion and antiracism is required.

• Must meet acceptable criminal background check standards.

• All other duties as assigned.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must possess physical stamina to walk and stand for extended periods of time throughout the work day.

• Must be able to bend, stoop, and kneel repeatedly throughout the workday.

• Must possess physical stamina to work in warm/hot environment throughout the workday.

• Must possess physical strength to lift up to 30lbs repeatedly throughout the workday.

• Must be able to work effectively in a noisy and fast paced environment.

• Must be able to work weekends and Holidays.

Note: Employees are held accountable for all duties of this job.

This job description is not intended to be an exhaustive list of all duties,

responsibilities, or qualifications associated with the job.

COMPENSATION PACKAGE & EMPLOYEE PERKS:

• Health, dental, and life insurance

• Generous PTO/Vacation

• Participation in YMCA Retirement Fund (an additional 12% contribution by YMCA after 2 years employment)

• Employer owned rental housing may be available nearby - Contact Human Resources for more information

• YMCA of the Rockies membership

• Discounted childcare, summer day camp, and summer overnight camp

• Discounted nights at YMCA of the Rockies lodges for friends & family

• Ski passes to nearby resorts

• Free or discounted gear rentals for outdoor adventures

• View all YMCA of the Rockies employee perks by visiting here