Eldorado Resorts, Inc. presents a one of a kind, unified and distinguished resort experience with THE ROWa newly branded destination in the heart of Reno, uniting the Eldorado Resort Casino, Circus Circus Reno and Silver Legacy Resort Casino. Stretching across six contiguous city blocks, THE ROW encompasses 25 restaurants, 22 bars and lounges, 11 nightspots, over 4,000 luxury rooms and suites and 227,000 square feet of casino space with 3,000 slot machines and 125 table games. THE ROW recently opened The Spa at Silver Legacy, a 21,000 square foot spa offering guests the largest relaxation, beauty, fitness and retail treatment facility in northern Nevada. In addition, we have nearly 4,000 of the best Team Members in the industry.
For more information about THE ROW, visit TheRowReno.com and follow us on Instagram.
JOB SUMMARYSupervise the Guest Room Attendants (GRA) and Housemen and make sure that all departmental and company policies and procedures are followed.
ESSENTIAL DUTIES & RESPONSIBILITIES
Make sure that all Guest Rooms are cleaned and safe to Circus Circus Reno standards.
Call in repairs that the Hotel Guest Rooms, Hallways, Guest Elevators, Stairwells and Linen Room might need.
Proper distribution of work assignment to the Guest Room Attendants and Housemen
Inspect at least 10 Guest Rooms daily
Inspect hallways, linen rooms, Guest elevators, stairwells and make sure they are always Clean and Safe
Issue Keys and Daily Assignment to the Guest Room Attendants
Issue disciplinary action to none supervisory employees when policies and procedures are not followed
Receive and account for every Keys and Assignment from the Guest Room Attendants at the end of every shift.
Update Guest Room status as the status of the Guest Rooms progresses
Make sure that every GRA does complete her daily work which is 16 points total.
Assign/schedule Guest Rooms to be shampooed on a daily basis.
Assign Pre-registered, VIP, Rush rooms to GRAs in a timely manner
Cover the Status Board Operators for breaks or when needed
Work as Status Board Operators when off or on vacation
Cover the Supervisor Housekeeping Office position when he/she is off or on vacation
Make sure that all the Employees are using the proper chemicals given to them. All chemical bottles properly labeled. Employees cannot bring their own chemicals to use clean Guest Rooms
Communicate all important information to all Housekeeping Employees
Make sure that all Health & Safety policies and procedures are being followed by all the Employees
KNOWLEDGE, SKILLS & ABILITIES
Report to the Executive and Assistant Executive Housekeeper 2
Guest Room Attendants, Housemen and Shampoo Crew - approx. 30 employees daily
2 years Supervisory experience
Excellent Customer Service skills.
Interpersonal skills to effectively communicate with all business contacts.
Ability to effectively communicate in English, in both oral and written forms.
Basic Math skills
Biohazard (OSHA) trained
Previous experience working in a similar resort setting.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-eight properties in thirteen states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, Pennsylvania and West Virginia. In aggregate, Eldorado's properties feature approximately 27,500 slot machines and VLTs and 800 table games, over 12,500 hotel rooms and nearly 20,000 of the best Team Members in the industry!
Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. For more information about Eldorado Resorts, please visit www.eldoradoresorts.com.
Eldorado Resorts, Inc.