Assistant Hospital Manager

The Assistant Hospital Manager is a full-time permanent position. The successful candidate will be required to work day shifts, evening shifts, weekend shifts (Saturday & Sunday) on rotation, and rotate being on call.. This position reports directly to the Hospital Manager.

Responsibilities

As a key player in a team environment, the Assistant Hospital Manager is responsible for the following:

Overseeing the workflow of our receptionists, patient care managers and team medicine assistants. Regular "on the floor" assessments of the entire team, to ensure a high level of client service is being delivered at all times Establishing and maintains positive and cooperative relationships with all employees; Projects a positive clinic image and follows clinic policies and procedures at all times.

Produce the schedule for all teams on a monthly basis to ensure appropriate shift coverage, while managing hours to budget. Includes STAT holiday coverage, approving vacation requests, and on-call rotation. An active role in recruiting team members, including telephone and in person interviews Provide training and coaching to new hires and existing staff Addressing client concerns and complaints The Assistant Hospital Manager participates in a rotation of the on-call phone. Duties include:

Managing sick calls from staff in a professional and confidential manner, including;

Calling in additional support staff when needed ; Re-allocating staff between departments to account for varying caseloads; and, Coming in to cover shifts, if needed. Fairly assigning staff to go home is shifts are overstaffed for the amount of work.

TECHNICIAN

Over seeing flow of appointments to ensure things flow smoothly. Manage hospitalized patients and daily treatments.

Assist is sedation/anesthetic procedures. Manage medication/vaccine/supplements inventory and handle majority of ordering.

RECEPTION

Greeting clients in a professional manner upon arrival or over the telephone and addresses their requests; Ensuring clients' needs are fully met at all times and coordinates with other staff to achieve this; Handling emergency situations by following established clinic procedures in referring clients for immediate treatment and attempt to reassure distressed clients; Providing information to clients regarding food, retail items, general medications, and, costs, in consultation with the DVM or Veterinary Technician as needed; Promoting specialty products, merchandise, and, programs; Interacting with clients and patients showing genuine interest, concern, and, empathy, and, helps clients cope with their animal's health condition, euthanasia, or, pet loss in a compassionate manner; and, ADMINISTRATION

Performing daily opening and closing duties;

Accurately records data manually and electronically while ensuring confidentiality;

Communicating between departments and teams to ensure that directions and any needed information is given to clients;

Managing client accounts receivable and reporting to management

Following cash handling policies (balancing, accepting payment, processing credit/ debit) as directed; and,

Other projects, as required and assigned.

Qualifications

Required

Supervisory or management experience. Fluent in English (Reading, Writing and Oral) Able to work in shift including days, evenings and weekends Flexible schedule

Skills

Strong Client Service skills; Excellent interpersonal, problem-solving, and teamwork skills; Ability to build and maintain internal and external relationships with professionalism and integrity; Exhibits a positive attitude and uses courtesy, diplomacy and discretion; Maintains professional ethics and confidentiality; Excellent time management skills and the ability to handle multiple tasks / projects; Proven ability to organize, takes initiative, works independently, exercises good judgment; Decision-making and critical thinking skills; Ability to maintain composure in stressful and emergency situations; Meticulous attention to detail; and, Demonstrates accountability

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.