National Veterinary Associates Sumner , WA 98390
Posted 2 weeks ago
Job Description
ASSISTANT HOSPITAL MANAGER
Job Summary
The Assistant Hospital Manager is a co-leader and an integral member of the veterinary hospital management team. The Assistant Hospital Manager partners with the Hospital Manager and Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Supports the Practice Manager in Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital ER Technician schedule (day & overnight) and manages labor costs to budget with our hospital leader team.
Supports the Practice Manager in Operations
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Monitors medical equipment and ensures
Supports the Practice Manager in People Management
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of the ER Technician staff.
Implements performance-based incentive, rewards, and recognition programs.
Manages staff.
Be a pillar alongside our hospital leadership team.
Supports the Practice Manager in Client Service
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication. Work side by side with our reception team.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Supports the Practice Manager in Financial
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs alongside our inventory manager.
Performs other duties essential to the performance of the hospital as assigned
Qualifications:
Bachelor's degree in business or related degree is preferred.
Experience in a manager role, including customer service experience.
Experience in a hospital setting in positions of increased responsibility is a plus.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem-solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Role Expectations & Benefits:
This will be a hybrid role consisting of both on floor and administration hours.
This is a full-time salaried position.
Comprehensive salary range of $80,000- $100,000 annually
Health Insurance Benefits
Free Mental Health Benefit Options
401k with Match
Competitive PTO Plan
Continuing Education Stipends
Fair Work-Life Balance
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.
NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
National Veterinary Associates