Assistant Hospital Manager

Job Description

Kennel Care Veterinary Hospital is seeking an Assistant Hospital Manager to join our growing 3 doctor practice!

Are you a Veterinary Receptionist, Customer Service Representative, or Veterinary Technician looking for your next career move? This is the perfect opportunity for the right person to take the first step in career development within a high-quality hospital setting as part of a progressive and supportive team atmosphere. We take great pride and satisfaction in providing stellar medicine to our patients and exceptional personalized service to our clients. Our friendly staff is highly motivated and works well as a team. If this sounds like the right fit for you, come join us!

Hours of Operation

Weekdays: 8a-6p

Saturdays: 8a-3p

• Scheduled based on needs of the team and hospital

Job Summary

The Assistant Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Assistant Hospital Manager partners with the Hospital Manager and the Managing DVM to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. The AHM will offer support across all shifts ensuring that the hospital always has a leader on-site for team, client, and patient support.

Role Expectations

• This will be a hybrid role consisting of both floor and admin hours

• This is a full-time hourly position

• Compensation based on experience

Job Duties and Responsibilities

Leadership and Planning

• Acts as a champion for change and identifies, documents, shares, and promotes best practices.

• Establishes goals for the practice and staff.

• Creates the hospital schedule and manages labor costs to budget.

Operations

• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.

• Performs quality checks and reviews of client files.

• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

People Management

• Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.

• Implements performance-based incentive and rewards and recognition programs.

• Manages staff

• Tracks and maintains current licensure for all DVMs.

Client Service

• Demonstrates and reinforces the highest level of client service

• Resolves client issues and escalations, and oversees client follow-up communication.

• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Financial

• Ensures payroll prep is accurately completed and submitted for all hospital staff.

• Manages accounts receivable and cash on hand, including performing invoice audit reviews.

• Manages hospital inventory and controls facility and administrative costs.

• Performs other duties essential to the performance of the hospital as assigned.

Qualifications:

• Bachelor's degree in business or related degree is preferred.

• Previous veterinary leadership experience (required)

• 1-3 years of experience in a manager role, including customer service experience.

• Experience in a hospital setting in positions of increased responsibility is a plus.

Knowledge and/or experience in the following areas:

• Manage time and tasks appropriately and remain flexible with assigned duties.

• Supervisory and leadership experience.

• Reporting and data analysis.

• Problem solving and resolution management skills.

• Oral and written communication skills.

• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).

• Interpersonal skills with staff and clients, and works well in a team environment.

• Customer service strategies and effective marketing techniques.

• HR policies and protocol development.

• Staff management including: coaching, developing, and motivating staff

• Conduct performance appraisals.

• Delegate responsibility and achieve results with hospital team members.

• Make decisions confidently and effectively.

• Model a professional and courteous manner with staff and clients

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.