Assistant Guest Services Manager

About Four Seasons: Four Seasons is powered by our people.

We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia's first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool.

Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love. About the role Ensure that the hotel guests' expectations are fulfilled and to personalize the guest stay from pre arrival, arrival, departure, post departure and during the guest stay.

What you will do Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies Oversee the Valet and Garage management, understand the P&L for those departments, and manage the luggage storage for guests. What you bring Minimum 3 years of experience in a management (operational) position in a luxury property. Solid communication and organization skills Proficiency in the use of Microsoft Office (Excel, Word) Strong interpersonal and team player skills Strong leadership and management skills Knowledge of Opera preferred but not required What we offer: • Competitive Salary, wages, and a comprehensive benefits package • Excellent Training and Development opportunities • Complimentary Accommodation at other Four Seasons Hotels and Resort • Complimentary Dry Cleaning for Employee Uniforms • Complimentary Employee Meals Lifestyle benefits Complimentary and discounted stays at Four Seasons hotels & resorts around the world, paid time off, family planning assistance including up to 8 weeks of paid New Parent Leave, life insurance, pet insurance, and preferred rates for fitness club memberships.

Inclusion & growth opportunities A robust offering of learning & development programs, educational assistance, transfer and/or promotion opportunities within Four Seasons Hotels & Resorts as well as employee pulse surveys that enable you to provide valuable feedback to help shape a work environment you deserve. Health & welfare benefits A variety of medical, dental and vision care plans to suit your needs and those of your family. Financial wellbeing 401(k) Retirement Plan with matched contributions, daily complementary meals and snacks, daily discounted parking, cell phone provider discounts with various carriers, and complimentary dry cleaning of uniforms.

Schedule & Hours: This position is full time and requires open availability. The Guest Services operation is 24 hours.

Managers are expected to be available for daytime and evening shifts, with occasional support on the overnight to support operational needs. "The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It's the Golden Rule - the simple idea that if you treat people well, the way you would like to be treated, they will do the same." - Isadore Sharp, Chairman and Founder of Four Seasons Hotels.

Four Seasons Philadelphia is an Affirmative Action and equal opportunity employer that is committed to diversity and inclusion in the workplace. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit: https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Candidates must be legally permitted to work in the United States.

Applicants without a valid work authorization for the United States may not be considered. Learn more about what it is like to work with our family, visit us: Four Seasons Hotels & Resorts Jean-Georges Philadelphia Jean-Georges Sky High Vernick Fish Vernick Coffee Bar LinkedIn Facebook Twitter Four Seasons is an Equal Opportunity, Affirmative Action employer.

Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf