Assistant Guest Experience Manager

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.

All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values.

We specialize in the management of Four and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.

POSITION OBJECTIVE

The Assistant Guest Experience Manager supports the Guest Experience Manager in overseeing all aspects of guest services to ensure a seamless and exceptional experience for every guest.

ESSENTIAL JOB FUNCTIONS

• Assist in greeting and welcoming guests upon arrival and during their stay.

• Develop and maintain positive relationships with guests, understanding their needs and preferences.

• Address and resolve guest complaints and issues promptly and effectively.

• Ensure VIP guests receive personalized service and amenities

• Support Guest Experience Manager in daily operations and decision-making

• Coordinate with other departments within the hotel to ensure guest requests are fulfilled.

• Handle special requests and arrangements for guests, such as transportation, dining reservations and event planning.

REQUIREMENTS

• Minimum of 3 years in Guest Services or at least 1 year in Front Office supervisory role in a luxury environment

• Strong leadership and communication skills

• Ability to handle stressful situations with grace and professionalism.

• Passion for delivering exceptional guest experiences

• High attention to detail and organizational skills

• Flexibility to work various shifts including weekends, and holidays

PHYSICAL DEMANDS

• Ability to stand for extended periods

• Ability to lift and carry up to 25lbs.

• Must be able to work in a fast-paced environment

BENEFITS

• Paid Time off / Vacation

• Holiday Pay

• Sick Pay

• Health Insurance

• Dental Insurance

• Vision Insurance

• Health Savings Account

• Life Insurance

• Flexible Spending Account

• 401(k) Savings Plan

• Paid Maternity, Paternity and Adoptive Parent Leave

• Short Term Disability Insurance

• Long Term Disability Insurance

• Supplemental Insurance (Accident, Cancer, Life, AD&D)

• Direct Deposit

• Company Paid Uniforms

• Recognition Programs & Rewards

• Property Discounts for Rooms, Retail, Dining, Water Parks, Golf, Spa and more

• Discounted Parking

• Tuition Reimbursement

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.