Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Assistant General Manager-Ne-203210

Expired Job

Extended Stay America Raleigh , NC 27611

Posted 3 months ago


Previous hotel experience is required in a hospitality or retail establishment. Prior supervisory experience is strongly preferred.

Demonstrated leadership ability is desired. Some job related college level courses preferred.


Able to comprehend fundamental instructions, write short correspondence, and memos. Solid English skills with regard to reading, writing and verbal communication.

Ability to add, subtract, multiply, and divide units of measure, using whole numbers, common fractions, and decimals

Ability to apply common sense understanding to carry out detailed written or oral instructions.

Supervisory skills to oversee daily activities of 8 to 15 person hourly staff.

Ability to organize multiple priorities to ensure that daily operations are performed at peak efficiency.


While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee frequently works in outside weather conditions and may frequently be exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and may occasionally be exposed to fumes or airborne particles and toxic or caustic chemicals.

Associate may be asked to travel to cover additional sites during another Manager's absence.


Assists the GM in managing hotel day to day operations, assures optimum performance and continual improvement in Guest satisfaction (GREAT, FRESH, Making it Right) and associate satisfaction. Hands on in managing the hourly staff, including scheduling, directing and overseeing their daily activities and training. Provide leadership to the associate population that will ensure we are viewed as an exceptional workplace.


Demonstrates and promotes 100% commitment to providing the best possible experience for our guests. Helps drive company initiatives (GREAT, FRESH, Making it Right) and Brand Reputation.

Serves as first level of contact for Guest Service issues. Resolves guest issues in a timely manner and determines whether to escalate to GM as needed.

Become trained in all managerial functions and operations at the hotel level.

Daily interaction with the guests to identify quality lead generation and assist guests with future travel needs.


Assists the GM with interviewing, onboarding and training new associates.

Ensure all employees are trained and complete training through Extended Stay University.

Use the direct supervision/involvement with all associates to promote a positive work environment through team work, energy, enthusiasm and recognition.

Actively involved in the daily team meeting and interacts with the staff to foster continuous improvement, needed guidance, encouragement and corrective action when necessary.

Assists the GM in budgetary control measures, including labor monitoring, room expense control and maintaining PAR levels through Daily Visual Management.

Ensures employees have the necessary tools to execute their jobs on an ongoing basis.

Responsible for managing purchase order process, ordering and receiving products in a timely manner

Upholds and Enforces ESH standards and policy compliance at the property level.

Assists GM in monitoring cash management, in-house guest balances and direct bill receivables compliance

Assists with drive-by activities and competitor surveillance when needed

Shares "Manager on Duty" responsibilities with the GM

Provides other relief, or back-up duties as needed at the hotel including front desk coverage per Company standards, housekeeping, and other duties when needed to ensure optimum operation of the hotel.

Actively reviews and monitors Social Media websites to ensure timely and appropriate responses.

Ensures that clean rooms, guest and employee satisfaction are top priorities.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
General Store Manager

Charming Charlie LLC

Posted 1 week ago

VIEW JOBS 12/4/2018 12:00:00 AM 2019-03-04T00:00 STORE 140 - TRIANGLE TOWN CENTER 3761 Sumner Blvd Suite 100 Raleigh, NC 27616 SUMMARY The General Store Manager will have the primary responsibility for managing all aspects of a Charming Charlie retail store. This key position will create a selling environment that is focused on customer service and achieving business results. The General Store Manager must have a warm and friendly personality that creates an environment where the team is delighted to have the customer in our store and are empowered to do whatever it takes to make the customer happy. KEY RESPONSIBILITIES * Build high performing teams by accelerating the development of leaders * Lead overall recruiting, staffing, and scheduling efforts to maximize sales and productivity * Deliver an exceptional customer experience by creating and maintaining an elevated in-store environment * Direct the planning and implementation of visual merchandising, marketing and product strategies * Analyze various reports and measurement tools including customer insights to identify business opportunities * Balance workload priorities to ensure success of all division of responsibilities * Ensure adherence to all retail policies and procedures by staff SKILLS REQUIRED * Minimum 2 years retail management experience in a high volume/ high unit, multi-million dollar fashion retail environment is required * Proven track record of developing leaders and building high performing teams with a strong emphasis on the customer experience * Strong ability to network, recruit and attract the best talent in retail * Track record of top performing results with a high level of business acumen * Considerable knowledge of the fashion industry, HR practices, and retail systems/operations * Experience in a high unit intensity environment with multiple product categories * College degree preferred, high school diploma required * Must be eligible to work in the US * Multi-lingual is beneficial Charming Charlie LLC Raleigh NC

Assistant General Manager-Ne-203210

Expired Job

Extended Stay America