Assistant General Manager

Job Purpose:

The Assistant General Manager (AGM) is responsible for the supporting, direction and delegation of duties, and performance results between the directives of the General Manager (GM) and the operations team. The AGM facilitates and in a hands-on manner, directs and coordinates the physical duties and orchestration of Air Culinaire Worldwide's (ACW) activities and job functions in support of his or her GM. The AGM conducts these duties and initiatives in a manner that's aligned and compliant with company policy and procedures. The AGM also verifies the market's qualitative and financial P&L performance and scheduled profitability. The AGM will drive all performance and efficiency standards within the market and assist the GM in achieving the company's mission and operational goals. The AGM will also be directly accountable for outstanding customer service and client loyalty performance standards. This position will actively participate in promotional activities and client facing relationship building efforts that result in enhancements to revenue, quality, service, and employee/customer relations. Additional responsibilities assigned as needed by the General Manager of the facility or upper management.

Responsibilities and Associated Duties:

Under the direction of the General Manager, the Assistant General Manager will be responsible for managing the work performance of the team while supporting global business functions in his or her market, to meet the demands of our clientele, as well as the market performance expectations of Air Culinaire Worldwide; this includes assurance of performance standards, product specifications, accuracy, training and upholding the culinary expertise required in the kitchen. The AGM will support the GM's requirement to consistently deliver exceptional guest experiences to every client within the ACW's system. ACW is utilizing Shipday for all its logistical information. All employees who are organizing or delivering catering are required to use Shipday for all order logistics and deliveries to include delivery photo at point of delivery and the name of the recipient at point of delivery.

Benefits Package:

• Air Culinaire Worldwide employees have the flexibility to design the benefit selections best suited for their needs.

• Full Time employees are eligible for healthcare and supplemental benefits on the first of the month, following 30 days of employment.

• 401 (K) Retirement Plan with a discretionary 100% employer match of the first 6% of participant contributions. Plan entry is the first day of the month following 30 days of employment.

• Three (3) medical plans to choose from, with an excellent employer contribution.

• Available Dental and Vision insurance

• Company paid basic life insurance, with the option to elect additional voluntary term life.

• Company paid short-term and long-term disability insurance.

• Available supplemental benefits, including critical illness, accident insurance, hospital indemnity insurance and pet insurance.

• Health Savings Account and Flexible Spending Account available (for eligible plans)

• Generous Paid Time Off Program for full time employees

• Employee Assistance Program (EAP)

• See our benefits here Benefits Guide 2024

• Watch Me To Learn About How Exciting it is to Work for Air Culinaire Worldwide

Knowledge, Experience and Skill Requirements:

• Responsible for supporting GM's operational directives - kitchen accuracy, office, personnel, local clients, facility, capital assets, government compliance and Corporate requirements.

• Supports quality and execution of catering operation, supervises and trains staff, oversees the quality and accuracy of service, food preparation and concierge services.

• Responsible for supporting GM in operational execution of all culinary events, including menu coordination, assists in staff training and approving payroll records.

• Supports GM in processing Payroll/Labor, scheduling, performance reviews, training, hiring, discipline/counseling actions and all related paperwork.

• Responsible for supporting GM in maximizing the kitchen's financial performance in accordance with all established corporate guidelines and budgets.

• Responsible for managing kitchen adherence to execute corporate guidelines in maintaining operations, food safety & quality, customer satisfaction and timely delivery.

• Assists GM in recording and reporting inventory, and all local purchasing and receiving.

• Manages cleaning and maintenance of all company assets and arranges for repairs, contracts, and other services.

• Supports GM in Investigating and resolving food and service-related complaints.

• Manages the health and safety regulations standards required in their market.

• Assists GM in implementing and enforcing Company policies and procedures.

• Supports GM in Sales & Marketing initiatives as directed by the Company.

• Supports GM in maintaining client relationships with the local client base.

• Directly manages and enforces ACW's Standard Operating Procedures (SOP) as the primary operations.

• The SOP contains specific procedures that provide consistent service levels for clients, as well as provide internal communication/reporting timelines and methods.

• Supports GM's requirement to submit company & personal expense reports weekly per company procedures.

• Manages and audits monthly vehicle maintenance log containing repair details and associated cost.

• Supports GM's accurate reporting of accounts payable weekly and review accounts payable reports for accuracy.

• Supports GM to conduct monthly inventory for kitchen & locker products.

• Perform other duties as assigned by General Manager and/or upper management.

Requirements:

• Bachelor's degree in business and culinary arts and/or equivalent successful work-related Executive Chef or hospitality management experience required.

• Experience in managing staff members and client relationships in a business environment and exceptional organizational skills.

• Excellent verbal and written communications skills.

• 3-5 years' prior experience and knowledge of high-end food services is required.

• Additional background in the aviation or hospitality services industry is preferred.

• Demonstrated ability to create and maintain a strong team atmosphere within the operation and ensure that employees are appropriately trained, carry appropriate workloads, and have required resources.

• Must have a base knowledge of finance and accounting principles and Department of Health Regulations.

• Must demonstrate ability to schedule and manage labor and food cost within a budget.

• Valid driver's license and driving records compliant with auto insurance guidelines are required.

• Must be able to manage fulfillment team and process as well as vehicle fleet, off-site employee management and the expenses associated with this business component.

Operational Demands

• The demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.

• A flexible work schedule required, including weekends and holidays and frequent travel availability a must.

• Candidate must be able to travel in accordance with the current Air Chef/Air Culinaire Travel Policy.

Language Skills

• Ability to read and interpret documents in English language such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

• Ability to apply directives understanding to carry out instructions in written, oral, or diagram form.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear.

• The employee frequently is required to use hands to handle, reach and carry with hands and arms. The employee is required to stand and walk.

• The employee must lift and/or move up to 40 pounds.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate to loud.

Disclaimer:

This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.

Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.