Assistant General Manager

TMI Hospitality West Allis , WI 53214

Posted 2 months ago

Job Summary

Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control guest satisfaction and development of associates. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities (OEM associates are required to work a minimum of 47.5 hours per work week).

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Responsibilities

QUALIFICATIONS:

  • At least 5 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a Hotel.

  • Previous supervisory experience required.

  • Must be proficient in Windows Operating Systems.

  • Must be able to evaluate and select among alternative courses of action quickly and accurately.

  • Must work well in stressful high-pressure situations.

  • Must maintain composure and objectivity under pressure.

  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.

  • Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.

  • Must be able to work with and understand financial information and data and basic arithmetic functions.

  • Must be able to convey information and ideas clearly.

RESPONSIBILITIES:

  • Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.

  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working (per brand standards)

  • Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

  • Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR & First Aid.

  • Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.

  • Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.

  • Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members.

  • Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development.

  • Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.

  • Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.

  • Participate in required M.O.D. coverage as scheduled.

  • Ensure that training in service standards is taking place in each department using the steps to effective training.

  • Ensure recruiting hiring and training for Guest Services based on occupancy

  • Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.

  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working (per brand standards)

  • Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

  • Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR & First Aid.

  • Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.

  • Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.

  • Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members.

  • Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development.

  • Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the apprpriate Department Head.

  • Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.

  • Participate in required M.O.D. coverage as scheduled.

  • Ensure that training in service standards is taking place in each department using the steps to effective training.

  • Ensure recruiting hiring and training for Guest Services based on occupancy

  • Be in the public areas during peak times greeting guests and offering assistance as needed.

  • Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.

  • Ensure that all scheduled meetings take place on the property.

Property Details

The recently renovated Holiday Inn Express Milwaukee-West Medical Center combines the comforts of home with the amenities that traveler's desire. Guests enjoy our convenient location only one mile from the Milwaukee Regional Medical Complex and our proximity to GE, Bostik, Briggs & Stratton, Kohl's, and the Wisconsin Expo Center. Our Milwaukee hotel, near Miller Park, is surrounded by great family-friendly entertainment options like Milwaukee County Zoo, Pettit Ice Center, Mayfair Mall, and downtown Milwaukee. Our shuttle operates Monday

  • Friday from 7:00am

  • 3:00pm, to local corporate office parks and hospitals and must be scheduled in advance. The shuttle is not available for special events. Guest can start their day at our Wauwatosa hotel with the complimentary Express Start breakfast or enjoy a work-out in the 24-hour fitness center. At the end of out guest day they can return to their comfortable guest room that features free Wi-Fi, HDTV's, mini-fridge, microwave, and large work areas. Holiday Inn Express Milwaukee-West Medical Center also has 475 sq. ft. of event space and a Business Center with fax, copy and print services which make our property a great choice for business travelers.

Company Overview

Explore new opportunities with Aimbridge Hospitality. As the global leader in third-party hotel management, our growing portfolio represents 1,400 hotels in 49 states and 20 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our 60,000 associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant General Manager

Taco Bell

Posted 1 week ago

VIEW JOBS 10/14/2020 12:00:00 AM 2021-01-12T00:00 If applying to a Taco Bell Cantina restaurant you must be 21 years of age. "You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees." Assistant Manager: The Taco Bell Assistant Manager supports the Restaurant General Manager by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems with a smile, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members and Shift Leaders complete all assigned duties, inventory management, and financial accountability and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for all employees to work and customers to visit. A successful candidate will have a positive attitude and good communications skills. If you want to build a great career, be part of a winning team, and learn valuable leadership skills, Taco Bell is the place to learn, grow and succeed! Job Requirements and Essential Functions: * High School Diploma or GED, College or University Degree preferred * 1-3 years supervisory experience in either a food service or retail environment, including Profit and Loss responsibility * Basic personal computer literacy * Strong preference for internal promote form Shift Leader position * Must be at least 18 years old * Must pass background check criteria * Must have reliable transportation * Basic business math and accounting skills, and strong analytical/decision-making skills * Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin * Able to clean the parking lot and grounds surrounding the restaurant * Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 80% of shift time Taco Bell West Allis WI

Assistant General Manager

TMI Hospitality