Assistant General Manager

Taco Bell Austell , GA 30106

Posted 1 week ago

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

Position Summary
The primary responsibility of the Assistant General Manager is to assist in the overall management of restaurant operations. This includes, but is not limited to: adherence to Company guest service standards, auditing, administrative, human resource, safety and security policies and procedures; ensuring the restaurant team is properly trained and developed; and meeting the fiscal goals of the restaurant.

Accountability Scope
Short and long-term success of the restaurant is impacted by management's role in achieving 100% customer satisfaction and 100% compliance with and adherence to Company and government regulations including food and safety, department of Labor, and Company in-store image standards. Secures the Company assets with integrity including, but not limited to Company cash, equipment and inventory in accordance with Company policy.

Principal Responsibilities
PEOPLE DEVELOPMENT - Assists in the recruitment of successful Shift Manager and Team Member candidates for the restaurant. Implements and utilizes company-defined employee orientation program. Facilitates development and training plans for the restaurant team. Builds and maintains a positive and motivating work environment.
EMPLOYEE RELATIONS - Assists in conducting performance reviews for the restaurant team. Provides timely feedback and recognition, uses constructive disciplinary procedures and properly documents employee performance. Ensures communication channels and problem resolution is available on all shifts; utilizes a 24-hour "cool-down" when appropriate. Utilizes the communication process such as bulletin boards, postings and Company information. Escalates applicable matters to RGM, Above Store Leader or HR such as: performance issues, employment decisions, leaves, background checks, sexual harassment and other matters that substantiate their guidance and expertise to limit legal exposure.
SERVING THE CUSTOMER - Ensures restaurant meets Company guest standards. Lead the restaurant team by example to ensure 100% guest satisfaction, 100% of the time. Deliver at or above Company standards in "VOCs" and "Customer Mania" initiatives. Utilizes LAST when resolving guest complaints and empowers the restaurant team to resolve guest complaints.
FINANCIALS - As directed by management; track, complete and manage the restaurant's financial controllables including, but not limited to: use of automated tracking systems, managing employee labor, overtime, food (COS), supplies within Company standards, conducting audits, cash management and making daily bank deposits per Company standards. Maintains and protects all Company assets.
OPERATIONS

  • Develops CORE behaviors and standards. Ensures compliance with all training standards; maintains operational updates and keeps restaurant manuals up to date. Follows proper opening, closing, safety and security procedures. Maintains cleanliness and preventive maintenance programs. Ensures compliance with all municipal, state and federal codes with scores; health inspections and sanitation procedures. Utilizes Food Safety Checklist and ensure all food safety procedures are followed to the standards set by the QA department. Communicate to the RGM or Above Store Leader all operational variances and employee issues. Monitors deletions and overrings to ensure adherence to Company standards.
    COMPLIANCE - Completes employee and restaurant paperwork in a timely manner. Complies with and ensures execution of all Company policies.
    MARKETING - Implements and executes all marketing programs to their fullest. Recognizes business generators and traffic patterns and plans shifts accordingly.

Key Relationships
Restaurant Team - training, providing work direction and guidance, gaining respect; building trusting relationships.
Restaurant Management - providing operational reports and sharing/seeking advice on problem issues; establishing and maintaining a trusting relationship
Internal/External vendors - discussing required repairs, maintenance or shipments; establishing a trusting relationship.
Strong customer relationships in building loyalty, protecting brand integrity; developing and executing at or above Company standards for the customer experience.
ALWAYS represent the Company in a positive manner.

Knowledge and Skill Requirements
Education: High School diploma or equivalent required.
Experience: One year Restaurant management experience (QSR preferred). Advanced studies in business, restaurant management, or related field helpful.
Specialization: (licenses, certifications, etc) Food safety certification according to state or local requirements. Reliable transportation, maintain a valid driver's license and insurance for positions that require driving: Above Store Leader, General Manager, Assistant Manager and Shift Managers. In addition to reliable transportation, valid driver's license and insurance, ASLs with positions requiring significant business driving must maintain an acceptable driving record (MVR).

Key Challenges
Personal Effectiveness

  • Takes personal ownership of tasks and responsibilities; handles constructive criticism with maturity; ability to operate under minimal direction and supervision, showing self-motivation and self-direction. Organization

  • Demonstrates discipline with excellent follow through attention to detail skills. Shows inititative and flexibility in managing multiple tasks.

    Collaborative - a "team player," leads with an optimistic approach, building trust with employees and rapport with customers. Management Effectiveness

  • Gives clear work direction and motivates towards excellence. Pursues job problems quickly and decisively, knows when to seek assistance if needed. Analytical- ability to read and analyze reports and count accurate inventory

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
General Manager In Training

Advance Auto Parts

Posted 1 week ago

VIEW JOBS 7/30/2022 12:00:00 AM 2022-10-28T00:00 Career Description Job Description Primary Responsibilities * Provide GAS3 selling experience for DIY and professional customers * Provide leadership and developmental coaching for store Team Members * Achieve personal / store sales goals and service objectives * Manage DIY services including battery installation, testing, wiper installs, etc. * Ensure high standards of customer service including prompt handling of any complaints for product and operational standards * Understand levers to impact P&L * Manager on duty responsibilities (touch base/coaching, issue resolution, floor/phone mgmt., task assignment and completion, safety, open/close duties) * Weekly scheduling process Secondary Responsibilities * Assist in backing up operations of commercial delivery program * Provide DIY services including battery installation, testing, wiper installs, etc. Success Factors * Act like an owner * Superior communication and customer service skills * Ability to locate and stock parts * Safety knowledge and skills * Parts and automotive system knowledge skills * ASE P2 certified or ASE ready equivalent * Ability to execute and train advanced solution, project and product quality recommendations * Ability to source from numerous places including special order, FDO, second source, etc. * Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services * Ability to execute and train inventory systems and store equipment * Ability to execute and train POS and Parts lookup systems * Ability to review and analyze P&L statement Essential Job Skills Necessary for Success as an Assistant General Manager * Working knowledge of automotive systems preferred * Speak and write English (bi-lingual a plus); communicate effectively and build strong relationships with customers, peers and upper management * Use Microsoft software effectively (Word, Excel required - PowerPoint preferred) * Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent * Ability to review and analyze business reports, such as profit and loss statement (P&L) * Hold others accountable, inspect work quality and give feedback in a way that is inspiring * Ability to work an assortment of days, evenings, and weekends as needed Prior Experience that Sets a Manager In Training up for Success * 2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment * Successful experience managing profitability; proven financial and business acumen Education * High school diploma or general education degree (GED), Bachelor's degree in business or a related area preferred Certificates, Licenses, Registrations * ASE certification preferred, but not required Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate. Position is eligible for sales commission based on individual or store performance. AAPRTL Advance Auto Parts Austell GA

Assistant General Manager

Taco Bell