Assistant General Manager

Position Overview: As our Assistant General Manager, you'll be at the heart of our dynamic organization, working alongside a team of passionate individuals who are committed to excellence. You'll play a key role in supporting our General Manager in all aspects of hotel operations, from overseeing guest services to driving revenue generation and fostering a positive work environment. We're looking for someone who leads with empathy and integrity, yet isn't afraid to tackle challenges head-on and lead by example. You will play a pivotal role in ensuring the smooth and efficient operation of the hotel. Reporting directly to the General Manager, you will be responsible for overseeing various departments, including food and beverage, rooms division, and guest services. Provides guidance and leadership to the Hotel, ensuring consistent compliance to Hotel policies, and quality customer service. Indirectly offers supervision for the entire Hotel as well as making policies and developing plans for carrying out work programs. Acts as General Manager in the absence of the General Manager.

Key Responsibilities:

• Collaborate with the General Manager to develop and implement strategic plans to achieve operational goals and enhance guest satisfaction.

• Oversee the daily operations of the hotel, including front office, housekeeping, food and beverage, and other departments as needed.

• Ensure compliance with Marriott standards and procedures across all aspects of the hotel's operation.

• Utilize your expertise in Marriott Property Management System (PMS) to streamline processes and maximize efficiency.

• Manage and motivate a diverse team of employees, providing guidance, training, and support to uphold service standards and foster a positive work environment.

• Monitor guest feedback and take proactive measures to address any issues or concerns, striving to exceed guest expectations at every opportunity.

• Work closely with the food and beverage team to maintain high-quality standards in service, menu offerings, and overall dining experience.

• Collaborate with sales and marketing teams to drive revenue generation and promote the hotel's amenities and services.

• Implement and enforce health, safety, and sanitation protocols to ensure a clean and safe environment for guests and employees.

• Demonstrate strong leadership skills and lead by example in embodying the hotel's values and culture.

Responsibilities and Duties:

• Manage and motivate all operations personnel with daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction. Disseminates feedback from comment cards, guest satisfaction and service failure measurements and coaches accordingly. Direct and supervise performance of auditing and cashiering staff including maintenance of payroll/personnel records, as determined by Corporate office.

• Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs operations staff in details of work. Observes performance and encourages improvement. Monitors Hotel traffic and makes staffing adjustments accordingly. Supervises and reviews cost and inventory controls.

• Fields guest complaints, conducting through research to develop the most effective solutions and negotiate results. Prepares written correspondence to customers. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. remains calm

and alert especially during emergency situations and heavy Hotel activity. Plans and implements detailed steps by using experienced judgment and discretion.

• Prepares Forecast expenses and actual results for the Rooms Department. Reviews Security logs daily for significant incidents, reports to the General Manager, and coordinates with department heads all enforcement of policy and/or improvements in service needed.

• Works closely with the General Manager in establishing and monitoring policies and guidelines in the day-to-day operation of the Hotel to ensure profitability and consistency.

• Plans, organizes, attends and/or participates in various Hotel meetings such as: Staff Meeting, Safety Committee Meetings, Quality Teams Meetings, etc.

Specific Job Knowledge and Skills

• Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work projects.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

• Complex mathematical skills and considerable skills in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting.

• Ability to listen effectively and to speak English clearly.

• Ability to be mobile for significant distances between and within buildings on the property.

• Hearing and visual ability to observe performance and detect signs of emergency situations and respond with proper action.

• Ability to read and communicate verbally and in writing and prepare complex occupancy reports.

Other Expectations:

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.

• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.

• All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

• Employees are always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.

• Complies with health and safety rules, regulations, and procedures to maintain a safe environment.

• Maintains open channels of communications for all levels (line employees through General Manager) and monitors employee relations.

• Establishes and maintains positive civic, community, governmental and local business contacts. Aids in establishing a positive relationship between hotels and the property owners.

• Ensures all required licenses, permits, contracts, insurance inspections, are in proper order, with the assistance of legal counsel and General Manager.

• Ensures the prompt and proper submission of all corporate, divisional, and governmental reports required.

• Surveys and performs property inspections on a daily basis by visually identifying areas of the Hotel for needed improvements such as guest rooms and public areas.

Working Conditions:

At the Marriott Seattle Airport, we're not just another hotel - we're a thriving community dedicated to delivering wonderful experiences to our guests. With a vibrant culture built on teamwork, innovation, and a passion for hospitality, we're seeking a talented Assistant General Manager to join our energetic team. If you're a dedicated leader who thrives in a fast-paced environment and isn't afraid of rolling up your sleeves to get the job done, we want to hear from you!

Physical Demands:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related experience.

• Minimum of 3-5 years of experience in a division head role within the hospitality industry, with specific experience in full-service Marriott hotels.

• In-depth knowledge of Marriott Property Management System (PMS) and Micros point-of-sale system.

• Proven track record of success in managing multiple departments, with a focus on rooms division and food and beverage operations.

• Strong leadership abilities, with the ability to motivate and inspire a diverse team of employees.

• Excellent communication and interpersonal skills, with a customer-centric approach to service delivery.

• Ability to thrive in a fast-paced environment and adapt to changing priorities.

• A commitment to upholding the highest standards of professionalism, integrity, and guest satisfaction.

Grooming:

All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

Other:

Additional language ability preferred

FULL-TIME POSTINGS:

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf)

Spire Hospitality participates in E-Verify*